Hello

I have been trying to withdraw 250 from my account now for over 10 weeks and quite frankly I've had enough and I'm now going to make a complaint to the Ombudsman of Liquor and Gaming. 

After numerous emails to and fro to your casino, I have now sent all correct documents required to do the withdrawal. Nearly two weeks ago now, I was told that it would be processed within 7 to 10 working days. I've now been told to send all documents to this email. Well I'm not!!! I'm now being disadvantaged because of the incompetence of your company and I am not going to accept another message telling me 7 days again! 

I want my money credited into my bank account today. If this doesn't happen I'm going ahead with my complaint to the Ombudsman and I will also be letting other social media about the terrible service I have received. 

I look forward to a prompt reply. 

Kind regards

Richard king

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Dear Richard,

Thank you for contacting Casino Guru and letting us help you with your issue. I can imagine how frustrating this must be for you. Please note that we don’t own the casinos; we write reviews about them and try to help players with their issues. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. However, I must admit that ten weeks is a long time. It seems that the casino has a strict verification process, but it's not unusual. I recommend you to find out what documents exactly the casino needs and provide them in best quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. In the meantime, we will publish this complaint on our website and contact the casino, so they can react and hopefully find a satisfactory solution to the issue. 

Best regards,

Peter

Hi Peter I must say how I appreciate the effort U guys at casino gurus put in .I wrote again after realising it's been 4months to be correct nearly and I had wrote this only to get the  5days someone will contact  being a rep for the casino .Again reply from them .note.NO 1 CALLED 

I WROTE .

QUOTE ..TRACKING NUMBER .5273632 this completely absurd now,i given everything possible been
ovr 3months for a express withdrawal and even after finally validation
of identification has been verified in some stupid crazy circumstance
im told again for the sevententh time  i will  have a  responce in 5
days.same thing over and over

Hi Richard,

Thank you for the reply. I have to say, I understand your disappointment. The casinos that belong to this group are quite known for long withdrawal times, but the players do get paid eventually. The casino was notified about your complaint, they usually respond within couple of days.

Best regards,

Peter

Looking forward to a good outcome.

Hey Richard,

Thanks for the heads up, I'm looking into this for you. I'll send you an email from my personal account so we can work through the situation together. Keep your eye out for my email.

Best wishes,

Nick Black and Planet 7 Oz

Hi Peter thanks for your help in this unfortunate situation .very impressive in regards to the prompt action .Respect and appreciation from this end anyway .

Richard King

Hi I received an email.saying planet 7 would email me but yet to receive one as of date .

Hey Richard,

I went ahead and sent a second email to your gmail account, make sure you check your spam folder and if you find the previous just disregard it, you've been in contact with the casino since the last time I reviewed your account and in theory we are a bit further along.

So, find that email and get back to me. Let's make it happen for you.

Best,

Nick and Planet 7 Oz

Hi Richard,

Is there any news? 

Regards,

Peter

We received a message, that the issue was successfully resolved. We are closing the complaint as resolved. Richard, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter