I am told that I must complete the bets but I cannot understand what it means

Mi viene detto che devo completare le scommesse ma non riesco a capire cosa significa

Dear Matilde,

Thank you very much for your query. Could you please advise if you have activated any bonus when depositing funds in to your account? I have checked terms and conditions carefully, and this is what I found:

Real money: "It is not allowed to withdraw the amounts deposited and not played, unless the Game Account is closed." – this means if you’ve deposited €100, you need to place total bets in the corresponding amount before being able to withdraw your winnings.

If you have redeemed any promotional offer, could you please clarify which particular bonus was it? Please forward me its name or a specific link. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Matilde,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.