They are scammers, they just give me a long time and that the payment department has to verify my account statement and they do not do it or send me the email with the confirmation or anything, just say that it is the worst casino I have ever played

Son unos estafadores solo me dan larga y que el departamento de pago tiene q verificar el extracto de mi cuenta y no lo hacen ni me manda el correo con la confirmación ni nad, solo decir q es el casino que más malo he jugado

Dear Juan1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

still waiting for a response from the casino they do not say anything my money is lost for sure come on scammers they have no other word

aun esperando repuesta del casino no dicen nada mi dinero esta perdido seguro vamos estafadores no tienen otra palabra

I still have no answer to anything

todavia no tengo respuesta de nada

Dear Juan1993,

Have you received your withdrawal from the casino yet?

no not yet they only tell me that the payment department will contact me

no aun no solo me dicen q el departamento de pago se pondra contacto conmigo

They always tell me the same thing and I still don't have my money

siempre me dicen lo mismo y sigo sin tener mi dinero

please help me please

porfavor ayudarme porfaaaa

Thank you for your reply, Juan1993. Have you made any successful withdrawals before? Have you at least received confirmation regarding successful verification? If not, could you please advise which documents have you already provided and when exactly?

This is the last step, I have everything verified, everything they asked me for and they accepted my withdrawal

este es el último paso, yo tengo todo verificado, todo lo q me pidieron y me aceptaron laa retirada

No, it is the first time that I withdraw from this casino

No ,es la primera ves qq retiro desde este casno

They only tell me that it is escalated to the payment department... and if from day 8

solo me dicen q está escalado al departamento de pago.. y si desde el día 8

please give me a little help and at least I don't feel cheated with the paper casino

porfavo ehcarme una ayudita ya por lo menos q no me sienta estafado con el casino de papel

It's funny this I still don't have my retirement my mother

Es de risa esto aún no tengo mi retiro madre mía

Help me report the casino please!!

Ayudarme q denunciar el casino porfavor!!

Ya me rindo

Ya me rindo

Hello good I arrived

Let's see it was their bank's fault, they say ave, it's you, I guess it will arrive on Monday

Hola buenas me llego

aver la culpa fue del banco de ellos dicen ave su es vd, supongo q llegará el lunes

Thank you for keeping us updated, Juan1993. Let's give it a few more days and hopefully, you will successfully receive your winnings. Please, keep me informed about any further developments.

Dear Juan1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.