Hello, I state that they have already replied to me by email, telling me that I had deposited by Direct Bank Transfer, so I have to wait 3 days for the credit to be credited, but, they are liars, because when I chose to deposit with this method, it says INSTANT ,so within a short time!! I was disappointed, surely, if I knew, I would have deposited in cryptocurrencies!!

Buongiorno,premetto che mi hanno già risposto tramite mail,dicendomi che avevo depositato tramite Bonifico Bancario Diretto,quindi devo aspettare 3 giorni x l'accredito,ma,sono bugiardi,perchè quando ho scelto di depositare con questo metodo,c'è scritto ISTANTANEO,quindi entro breve tempo!!Sono rimasto deluso,sicuramente ,se lo sapevo,avrei depositavo in criptovalute!!

Dear mauroalgisi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hi, thanks for the reply. My bank has already paid, I checked online, the payment was made, immediately, it's them, those of Playzilla, who, relying on an external bank, do not immediately ask for the credit, but, cleverly, they wait 3 working days for the credit!!

Ciao,grazie x la risposta.La mia banca ha già pagato ,ho controllato on line,il pagamento è stato eseguito,subito all'istante,sono loro,quelli di Playzilla,che,appogiandosi ad una banca esterna,non chiedono subito l'accredito,ma,furbamente,aspettano i 3 giorni lavorativi x l'accredito!!

Hello, I got the deposit, the case is closed !!!

Buongiorno,ho avuto il deposito,il caso è chiuso !!!

Dear mauroalgisi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

www.kpvfaw.com