Good Day,

I received a message from the casino claiming that they would assist me in obtaining a refund for cumulative deposits over 6000 Euros.

The casino asked me to send my credit card statements, which I did.

Since then (over 1.5 months), I have not heard anything from them nor received any responses.

So is the casino luring me with the prospect of a refund just to access my sensitive data?

Dear Casino Guru Team, I request your support.

Thank you

Guten Tag,

ich habe vom Casino eine Nachricht erhalten, dass das Casino mich unterstützt die Einzahlungen im Gesamtwert von über 6000 Euro zurück zu erhalten.

Das Casino hat mich gebeten, meine Kreditkartenabrechnungen zu senden.

Was ich auch getan habe. Seit dem (über 1.5 Monate) habe ich nichts mehr geh?rt und es kommt keine Antwort mehr.

Also das Casino lockt mich mit dem Reiz das Geld zurück zu erhalten um an sensible Daten zu kommen?

Liebes Casino Guru Team, bitte um Unterstützung

Danke

Dear Basel999,

Thank you very much for submitting your complaint. I'm sorry about your issues with Pledoo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please explain in more detail why are you obtaining a refund?

Have you provided all the information requested by the casino?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Greetings everyone! 

We already have two other exact cases that were both closed: 

https://casinoguru-en.com/pledoo-casino-player-s-asking-for-a-deposit-refund

https://casinoguru-en.com/pledoo-casino-the-player-s-deposit-got-lost

This is an ongoing process that we are undertaking at Pledoo. We are assisting our customers in reclaiming their funds through a chargeback procedure due to issues encountered with the payment system provider involved in processing these payments, which resulted in the funds not being received by us.

The initiation of this process is driven by our firm belief that it aligns with industry standards and, above all, our sincere desire to support our customers in recovering their funds.

Just to be perfectly clear: the transactions and deposits involved in these chargebacks were credited to customers' Pledoo balances and successfully used by them. The buyer-supplier relationship was maintained perfectly in these cases. 

This is just an extra step we are doing: If the money hasn't made its way to us, there's every reason it should find its way back to our customers.

Our communication with Basel999 was terminated because of the multiple unjustified threats we received, where he alleged that we were involved in a "scam" and threatened legal action.

Basel999, if you agree to continue the process in civil, respectful manner, we are open to extending our assistance in facilitating the funds recovery through a charge-back process. Please contact our finance department directly and they will assist you as best as they can. 

Hope this explanation helps! 

Best regards,

Pledoo Team

Good day,

I am happy to communicate with the casino in a fair and calm manner.

Thank you very much

Guten Tag,

gerne bin ich mit dem Casino bereit in einer fairen und ruhigen Art zu kommunizieren.

Besten Dank

Dear Pledoo Casino representative,

Thank you very much for the thorough and clear explanation.

Dear Basel999,

Can you please advise if you have visited your bank and requested a chargeback yet? Please let me know.

Dear Basel999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.