Hi Casino Guru,

I just saw the ads about pnxbet, then started creating an account, verified today and started cashing in. And to my surprise, my account was locked and was accused of having an opposite bet with a group? I don't even share my activities with someone especially with this kind of vices. Please show some proofs PNXBET.

Dear neiloliverrivera,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

Thanks for the quick response. Yes, I have completed 2 account verification (Submitted IDs and selfie with ID). I was playing some Live Casino. Then when I decided to play again on my free time on the evening, after topping up my balance worth 35,000 in Pesos. I was logged out and saying "Client Locked". It's literally my first time doing some betting. I lost 35,000 on my first few hours then I loaded again just to make a comeback.

What hurts the most is the money that was supposed to be used to play some Live Casino, might end up 0. I really wanted to play more, I hope PNXBET can give me some proper assistance on my concern.

Thank you very much, neiloliverrivera, for providing all the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Hi Petronela,

Thanks for the response! Hoping to have a positive feedback with Matej.

Thanks!

Hello neiloliverrivera.

I am sorry to hear about your troubles.

Could you please tell me which games you played in the live casino?

Hi Matej,

I Played Live Casino > Baccarat. But my account was locked after topping up.

Thank you.

I would like to invite the casino representative into the case:

Please explain to us what happened.

Hi PNXBET,

Hoping I can play my hard earned money.

Thanks!

Follow up please

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear neiloliverrivera,

The casino is non-responsive. Would you like to submit your complaint to the casino regulator (Curacao)

Do you know how? I can help you with the process.

Dear neiloliverrivera,

We are extending the timer by 7 days.

Yes please, help me get my money back.

Please visit: https://www.gaming-curacao.com/ and click on: contact us.

Fill in the form there.

Your complaint should contain.

1) Your personal information:

name and surname

your country of residence

your age

2) Complaint body must include:

casino name + website + license (license No. 365JAZ)

your login (username) and email in an online casino (with which you had registered the account)

then describe what has happened as thoroughly as possible (including the sum of money you are challenging)

3) Attach a link to this complaint + email files (screenshot images or email correspondence) that prove you have already tried to resolve the problem with the casino.

Copy the info from the form, and just for sure, send it also to [email protected]

Please let me know when you submit your complaint to the regulator.

Dear neiloliverrivera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.