Dragi trooppinen,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e odlo?eno povla?enje.
- Da li sam dobro razumeo da je povla?enje jo? uvek na ?ekanju na va?em nalogu bez obrade?
- Da li ste bili obave?teni za?to ne mo?ete da podignete svoj dobitak?
- Da li je u pitanju interni problem sa sistemom kazina ili je povezan samo sa va?im nalogom?
- Da li su va?i dobici akumulirani sa ili bez aktivnog bonusa?
Sasvim je uobi?ajeno da povla?enju treba nekoliko dana ili ?ak nedelja da se u potpunosti obra?uju, ali jedan mesec je neobi?no dugo.
Me?utim, nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Petronela
Dear trooppinen,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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