Hello, I am a Spanish citizen and I usually play on the Posido Casimo website. On December 6, I requested a withdrawal of €491 and it still appears without accepting the withdrawal. I have already made other withdrawals and they received the money in three business days. It's been two weeks and I still have no response from the casino. They just make excuses and tell me that they have a large number of withdrawals. It's a shame and I'm about to take legal action against them.

Dear Ertiii,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your withdrawal from Posido Casino.

To better understand your case and help resolve the issue, could you please provide additional details regarding the following?

• Have you received any communication from the casino regarding the status of your withdrawal, apart from their statement about high withdrawal volumes?
• Were there any specific reasons or additional documentation requested by the casino that might be causing the delay?
• Can you confirm if the payment method used for this withdrawal is the same as the ones used in your previous successful transactions?
• If you have any screenshots or correspondence from the casino about this withdrawal, please share them with us for better clarity.

Your cooperation is vital for us to proceed with your case and address it effectively. Without the requested information and supporting evidence, it will be difficult to mediate on your behalf. Please feel free to forward any relevant communication or documents to [email protected] for our review.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello! I have not received any communication from Posido casino. Only excuses when I have tried to contact them through their personal chat. I have used the same withdrawal method as on the other occasions. If I go to my profile I can still see my withdrawal request, but there has been no change since December 6th. They have not asked me for additional documentation either. It won't let me send you the withdrawal screenshot, I can send it to you by email.

The shame of this casino continues to increase. Almost 20 days since I requested the withdrawal and I still have no news of absolutely anything. In the casino chat they keep making excuses, that they are studying what has happened, that it depends on the finance department, but my money does not arrive and remains active in my account.

Thank you very much, Ertiii, for providing all the necessary information. I will now transfer your complaint to my colleague, Romi ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello Romi! posido Casino continues without paying me the withdrawal requested on December 6. I request, if possible, that you contact the casino to expedite the process or find out what is happening. thank you very much for your help!

Hello Ertiii,

My name is Romi, and I will be assisting you with your case.

I would like to request the presence of a representative from the casino in this conversation.

Dear Posido Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

After 23 days the casino still hasn't contacted me and I still don't know anything about my money. It seems that for them the clients' money is worth absolutely nothing, and they do not even take care of the client so that they continue playing in their casino. I am clear that as soon as I receive my money and this is resolved, I do not want to know anything about this page.

After approximately a month, I still have no news from the casino or my money. It's a complete shame. Almost 500 euros that I am going to lose for a page that does not comply with what it says. I only ask people to NEVER play on this site (Posido Casino). I ask Casino Guru to tell me what legal measures I should take against this casino. I will pay for a lawyer if necessary. I may not get my money back, but I hope it doesn't happen to other people with their money. they play with people.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have been talking daily to the Posito casino Chat for more than two weeks and they only ask me for more patience. What they are putting me through is unacceptable.

I am completely desperate. The casino has informed me that my wait (25 days) for my withdrawal is due to a technical error. I have canceled it, I have requested it again and now they cancel it. I have asked them for explanations and now they tell me that 'my payment provider' has canceled it when it is a lie. I have already made more withdrawals and I have not had any problems. Furthermore, 3 business days had not passed. They had not accepted it yet to know if my bank would cancel it or not. It's a shame. I'm fed up with this casino. They don't want to pay me. that's enough.

Dear Ertiii,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi

Hello all.

We have reopened the case as per the casino request.

Dear Posido Casino, could you provide any information regarding, please?

Thank you in advance.

Best regards,

Romi

Dear Ertiii,

We are really sorry for what you encounter when trying to withdraw.

We are pleased to inform you that your withdrawal request has been completed.

We would like to kindly inform you that we endeavour to complete the pending withdrawal as soon as possible.

Kind Regards,

Posido Casino Team

hello! Since I changed my withdrawal method everything is perfect. Many thanks to the casino and this page for helping me.

Thank you all for cooperating.

Dear Ertiii,

Please let us know when you receive the money so the complaint can be closed.

Regards,

Romi

Hello good morning,

I still haven't received the money after two successful withdrawals. It seems that there are delays again with bank transfers as well. I hope the money arrives on Monday.

Hello, I still haven't received the money. There are also delays with bank transfer. Thus it is impossible to play in this casino.

hello friends!

Today marks 10 days since I requested the withdrawal of 420 euros by bank transfer. After two successful withdrawals, Posido Casino is once again having trouble withdrawing money. They give me excuses when I talk to them and when I send them emails they feel the delay, but they do nothing to pay me. Please, I request that the casino explain this delay. In December I already had problems with them and it has happened again.

hello!

monday, and the casino continues without paying me. Today marks 14 days since I requested my withdrawal by bank transfer, like others I have requested and they have paid me. Already in December I was waiting 25 days and in the end, changing the payment method, they paid me. Now, they don't and they keep making excuses for me in the chat. request help so that the casino pays me my money. Thank you and sorry for being angry, but I'm tired of being laughed at.

Greetings all.

Dear Ertiii,

I am really sorry for this delay, and I will now contact the casino once again to get some explanation.

Dear Posido Casino,

Please provide some explanation about why this is taking so long.

Thank you.

Regards,

Romi

Dear Ertiii,

As per checking your request. We can see your withdrawal request from 20th January 2025 was cancelled from your side.

We also see that you have attempted a new withdrawal request. We will try our best to process your withdrawal request as soon as possible.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards,

Posido team.

After 17 days, I thought that by canceling it I could speed up the process if I requested it again. I have been trying to withdraw money at this casino since the beginning of December and I have only been able to do it twice successfully. that's enough. You don't accept withdrawals and the customer gets tired. I ask guru casino to wait to close the case if the transfer arrives.

Greetings all.

Thank you for your cooperation.

Dear Ertiii,

Please let us know when it arrives.

Respectfully,

Romi

Hi! I am very worried. I just entered my account and suddenly a withdrawal appears that I had requested on December 4th as active and has been canceled for more than two months. The one I do have active is the €350 one. I don't understand the things this casino does and I'm still waiting for the withdrawal I requested a week ago. They do very strange and strange things. I have tried to cancel that withdrawal of €491 but I don't understand why it suddenly appeared in my account and gave me an error to do so. I have spoken to them on Chat and they tell me that they do not know of this withdrawal and that they only see the one for €350. Therefore, it appears in my account but it doesn't matter to them. It's something very strange

Dear Ertiii,

Please let us know whenever you receive the requested withdrawal. We will wait for another week, and then I will contact the casino again, if needed.

Thank you.

Respectfully,

Romi

Hello! I just received the two withdrawals I requested for 350 and 150 euros! I've been waiting for 13 days and I finally have the money. I still have more money to withdraw, I hope it doesn't take longer for the next one.

Dear Ertiii,

I am glad you have received your money.

Could you advise us, please, on how much you are still waiting?

Thank you in advance.

Respectfully,

Romi

Dear Ertiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings all.

As confirmed by the player in the previous post, all the money from the disputed amount has been received, and therefore I will now close this complaint as resolved in our system.

Thank you, Ertiii, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Romi

www.kpvfaw.com