Zdravo Matej,
Imajte na umu da se svaki zahtev za povla?enje ru?no pregledava i da se pre toga mora izvr?iti odgovaraju?a KIC provera. Ovo se odnosi na takozvano odlo?eno povla?enje, pomenuto na po?etku ove teme.
?to se ti?e aktivnosti kla?enja igra?a, ?im su kontaktirali na?u podr?ku za ?askanje u?ivo sa sumnjom da opklade nisu napravljene, na?e odeljenje bezbednosti je pokrenulo istragu situacije.
Kada je istraga sprovedena, igra? je obave?ten da u evidenciji nije prona?ena nikakva sumnjiva aktivnost – ni aktivnost prijavljivanja, ni aktivnost igara nisu pokazali indikacije da su kompromitovani. Tako je izgledalo da je igra? stavio opklade.
Vidite, sa pove?anjem bilansa, Provocabella je imala tendenciju da pove?a i svoje uloge, jure?i jo? ve?e dobitke. Me?utim, u vreme kada je bilans smanjen, razumljivo je da je igra? bio frustriran i ?ini se da koristi plan da nadoknadi gubitke prijavljuju?i to kao kompromitovanu aktivnost.
Po?to nije prona?ena nikakva ugro?ena aktivnost, tako?e ?elimo da istaknemo da je u na?im uslovima i odredbama jasno navedeno da je svaki kupac jedina osoba odgovorna za ?uvanje privatnosti i bezbednosti svojih lozinki ili pristupa na mre?i i da sve radnje potrebne za njihovu za?titu treba da budu uzeti sami.
Ako su potrebne bilo kakve druge informacije, slobodno nas obavestite.
Srda?an pozdrav,
PriBet Kazino tim
Hello Matej,
Keep in mind that each withdrawal request is being manually reviewed, and a proper KYC check must be completed prior that. This is in regards to the so-called delayed withdrawal, mentioned at the beginning of this thread.
In regards to player's betting activity, as soon as they have contacted our live chat support with suspicion of bets not made by them, our security department initialized an investigation of the situation.
Once the investigation was conducted, the player was informed that no suspicious activity was found in the records - neither the login activity, nor the gaming activity showed indications to be compromised. Thus, the bets appeared to be placed by the player.
You see, with an increase of the balance, Provocabella tended to increase their stakes as well, chasing even bigger winnings. However, at the time the balance was reduced, understandable the player was frustrated, and seems to be utilizing a plan to recover the losses by reporting it as a compromised activity.
Since no compromised activity was found, we would also like to emphasize that it's clearly stated in our Terms and Conditions that every customer is the sole person responsible for keeping their passwords or online accesses private and safe, and that all actions required to secure them should be taken by themselves.
If any other information is required, feel free to let us know.
Best regards,
PriBet Casino Team
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