Hej Matej,
T?nk p? att varje uttagsbeg?ran granskas manuellt, och en ordentlig KYC-kontroll m?ste slutf?ras innan dess. Detta g?ller det s? kallade f?rsenade uttaget, som n?mns i b?rjan av denna tr?d.
N?r det g?ller spelarens vadslagning, s? snart de har kontaktat v?r livechattsupport med misstankar om vad som inte gjorts av dem, inledde v?r s?kerhetsavdelning en utredning av situationen.
N?r utredningen v?l genomf?rts informerades spelaren om att ingen misst?nkt aktivitet hittades i journalerna - varken inloggningsaktiviteten eller spelaktiviteten visade indikationer p? att vara utsatt f?r kompromettering. S?ledes verkade satsningarna vara placerade av spelaren.
Du f?rst?r, med en ?kning av saldot, tenderade Provocabella att ocks? ?ka sina insatser och jagade ?nnu st?rre vinster. Men n?r saldot reducerades var f?rst?eligt att spelaren var frustrerad och verkar anv?nda en plan f?r att ?tervinna f?rlusterna genom att rapportera det som en komprometterad aktivitet.
Eftersom ingen komprometterad aktivitet hittades vill vi ocks? betona att det tydligt anges i v?ra anv?ndarvillkor att varje kund ?r den enda person som ?r ansvarig f?r att h?lla sina l?senord eller online?tkomster privata och s?kra, och att alla ?tg?rder som kr?vs f?r att s?kra dem b?r tas av sig sj?lva.
Om n?gon annan information beh?vs f?r du g?rna meddela oss.
V?nliga h?lsningar,
PriBet Casino Team
Hello Matej,
Keep in mind that each withdrawal request is being manually reviewed, and a proper KYC check must be completed prior that. This is in regards to the so-called delayed withdrawal, mentioned at the beginning of this thread.
In regards to player's betting activity, as soon as they have contacted our live chat support with suspicion of bets not made by them, our security department initialized an investigation of the situation.
Once the investigation was conducted, the player was informed that no suspicious activity was found in the records - neither the login activity, nor the gaming activity showed indications to be compromised. Thus, the bets appeared to be placed by the player.
You see, with an increase of the balance, Provocabella tended to increase their stakes as well, chasing even bigger winnings. However, at the time the balance was reduced, understandable the player was frustrated, and seems to be utilizing a plan to recover the losses by reporting it as a compromised activity.
Since no compromised activity was found, we would also like to emphasize that it's clearly stated in our Terms and Conditions that every customer is the sole person responsible for keeping their passwords or online accesses private and safe, and that all actions required to secure them should be taken by themselves.
If any other information is required, feel free to let us know.
Best regards,
PriBet Casino Team
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