Zdravo achandler2468,
Hvala vam puno ?to ste podneli ?albu i zaista mi je ?ao ?to ?ujem za va? problem sa PrimaPlai kazinom. Dozvolite mi da vam postavim jo? nekoliko pitanja pre nego ?to krenemo dalje.
Mo?ete li da nam ka?ete od kada je va? nalog u potpunosti verifikovan? Od kada je depozit nedostupan? Imate li preostali iznos na va?em kazino ra?unu? Kada ste poslednji put razgovarali sa kazinom i o ?emu se radilo?
Imajte na umu da su bonusi i dalje dobra volja kazina i da oni mogu odlu?iti ko ?e ih dobiti ili ne. Tako?e, ako tamo nemate preostalo stanje i ne mo?ete da uplatite sredstva, jednostavno bih preporu?io da igrate u drugom kazinu.
Radujem se Va?em odgovoru.
Pozdravi,
Nick
Hello achandler2468,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PrimaPlay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Since when is the deposit unavailable? Do you have any remaining balance on your casino account? When was the last time you spoke to the casino and what was it about?
Please keep in mind that bonuses are still a good-will of the casino and they can decide who gets them or not. Also if you do not have any remaining balance there and you can't deposit, I would simply recommend to play in a different casino.
Looking forward to your answer.
Regards,
Nick
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