$ 200 was taken from my bank account without my authorization and that money never reached my casino account, I have been in communication with them and I have sent all the data and evidence and they have given me a million excuses, but I am fully I am sure that I did not authorize that transfer and that money was never deposited in my casino account, I feel robbed and if I have written here it is because they do not want to acknowledge that they took it out without my permission and I do not know where it went,

Fueron sacado 200$ de mi cuenta bancaria sin mi autorización y ese dinero nunca llego a mi cuenta de casino , yo e estado en comunicación con ellos y he enviado todos los datos y pruebas y me han puesto un millón de escusas , pero yo estoy plenamente segura que no autorice esa transferencia y ese dinero nunca fue depositado en mi cuenta de casino me siento robada y si e escrito aquí es porque ellos no quieren reconocer que ese dinero lo sacaron sin mi Permiso y no se donde fue a parar , 

Dear Milagros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you send me a receipt from the $200 transaction? Have you tried to communicate this issue with the bank or the casino? Please forward any relevant communication to [email protected]. I hope we will be able to help you to locate your missing funds as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

If until today I have been talking to the casino to resolve my situation, on March 24 I realized that I had been removed from my account the previous day, that is, on March 23 they had taken $ 200 from me, I wrote and I told them I said what happened I sent them a photo of the transfer, to this day they have given me a million excuses, I told them that it could have been a technical error, but they have given me a million laps, until in the end they tell me that someone took my device and made that transfer, that is totally impossible, and tried to be understanding and patient, but I am sure that I did not authorize that transfer, I feel offended since I thought the casino rewards was safe

Si hasta hoy e estado hablando con el casino para que resuelvan mi situación, el Día 24 de marzo me di cuenta que me habían sacado de mi cuenta el día anterior, es decir el 23 de marzo me habían sacado  200$ , les escribí y les dije lo sucedido les envié una foto de la transferencia, hasta el día de hoy me han puesto un millón de excusas, les dije que pudiera a ver sido un error técnico , pero Me han dado un millón de vueltas , hasta que al final me dicen que Alguien cojio mi dispositivo y hiso esa transferencia, eso es totalmente imposible, e tratado de ser comprensiva y paciente , pero yo estoy segura que no autorice esa transferencia, me siento ofendida ya que pensé el casino rewards era seguro 

Dear Milagros,

Please, have you tried to communicate this issue with the bank? Could you send me a receipt of the transaction?

Thank you very much.

Dear Milagros,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.