Dear Casino Guru team,

I’m writing to formally file a complaint against the online casino QuickWin (quickwin-1315.com), which appears to be operating under the name Adoniobet in the payment records.

I deposited funds into my account and after playing, I requested a withdrawal which was approved by the platform but never processed nor credited to my Revolut account. The withdrawal has now been "under review" for a suspiciously long period, far exceeding any reasonable processing time.

I contacted their live support multiple times. Each time, they repeated vague explanations, claiming the payment is in the "final verification phase" and blaming the financial department for the delay — without providing any actual resolution or confirmation email as promised.

Here’s a summary of what happened:

I made deposits via my Revolut card to QuickWin.

Requested a withdrawal, which was never processed.

Support keeps giving the same excuse: "It’s in the final stages of verification."

It’s been weeks of stalling with no proof of processing.

No fees were requested from me, but the withdrawal has not arrived.

The transactions appear on my Revolut account with the merchant name "Adoniobet", which was not clearly indicated on the QuickWin site.

I submitted a chargeback request with Revolut, but it was denied, as the system shows I authorized the transaction via 3DS and my device was not reported lost or stolen. However, I believe this is a clear case of deceptive or fraudulent behavior from the merchant side.

I have attached:

Screenshots of the transaction details (showing "Adoniobet").

Screenshots of the conversations with QuickWin’s support.

The denial response from Revolut.

Other users I know who were in a similar situation only received their funds after switching to bank withdrawals, which raises further concerns about the platform’s transparency and selective payments.

I respectfully request Casino Guru’s assistance in resolving this matter or, if necessary, investigating QuickWin / Adoniobet as a potentially fraudulent operator.

Thank you in advance for your help.

Dear NikoHuz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

In customer support, I was told that it would take 2-5 business days (as shown in the photo). I was not asked to verify my account, as it was not required.

Dear CasinoGuru Team,

I would like to provide an update on my complaint.

I requested a withdrawal from QuickWin on Saturday, May 31st, and as of today (June 9th), the payment is still under review. I have contacted their live support several times, and each time I have been told that there are delays due to a high volume of withdrawal requests.

However, this delay is starting to feel . Despite repeated follow-ups, the casino has not provided any clear timeframe for when my withdrawal will be processed.

I kindly ask for your help to urge the casino to finalize the review and release my funds as soon as possible. I am ready to provide all relevant screenshots and documents if needed.

Thank you very much for your assistance.

Best regards

Hello again,

I would like to provide an update on my situation.

I submitted my withdrawal request on Saturday, May 25th, and as of today (Monday, June 3rd), 9 calendar days have passed (including weekends and one public holiday). If we only count business days, today marks the 6th working day since the request.

Despite this, the status of my withdrawal still shows as "in process", with no further updates. I’ve contacted the support team several times and only receive standard replies about high traffic and delays.

Additionally, I have recently noticed that I am being redirected to a different domain, quick7054, which appears identical to the original QuickWin site. While I can still log in and see my balance and withdrawal request, this change raises concerns about the platform’s stability and transparency.

I kindly ask for your assistance in clarifying this situation with the casino and helping to ensure that my withdrawal is processed.

Thank you again for your time and support.

Best regards

Dear CasinoGuru team,

I would like to provide an update regarding my complaint.

I submitted my withdrawal request on June 1st, and as of today, 11 calendar days have passed without any progress. The casino continues to send generic responses about internal delays and high traffic, but I have not received any concrete update or confirmation of when the funds will be released.

The withdrawal is still marked as "under review", and no further verification documents have been requested from me. I have cooperated fully and patiently, but the lack of transparency and continued delays are concerning.

I kindly ask for your assistance in escalating this issue. I’m losing confidence in the casino’s ability to process withdrawals reliably.

Thank you for your attention and support.

I’m now on the 12th day since my withdrawal request and I still haven’t received my funds. The casino keeps giving the same templated answers and no actual progress is shown.

I kindly ask CasinoGuru to intervene now and help resolve this delay. It’s no longer a matter of high traffic — I believe the situation requires escalation.

Dear NikoHuz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for your response.

I would like to inform you that I am still waiting for my withdrawal, which I requested on the 1st of this month. Since then, I’ve only received repetitive and generic replies from the casino, such as "your request is under review" or "we’ve forwarded your issue to the relevant department." However, no specific information or concrete updates have been provided.

I kindly ask for your help in moving this case forward. I have been patient and cooperative, but the lack of clarity and progress is becoming frustrating.

Thank you again for your support and assistance.

Dear NikoHuz, please allow me to ask you a few questions, so I can understand the whole situation completely.

How many withdrawal requests have you made in total?

What were the exact amounts of each request?

How much (if any) of those funds have you received so far?

You’ve mentioned different dates in your updates, which has made it a bit difficult for us to follow the timeline accurately. To avoid any further confusion, could you also provide a screenshot of your withdrawal history from your QuickWin account showing all relevant transactions?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

This is the very first withdrawal I have ever made from QuickWin. Initially, I submitted the request via crypto wallet, but after several days, I was informed that this method was not possible. As a result, I was instructed to change the withdrawal method to Revolut bank transfer.

Please note that I have never received any payments from QuickWin before. I am simply trying to receive my legitimate winnings, and the process so far has been unclear and delayed.

Thank you for your attention and continued support.

Dear NikoHuz, am I correct in understanding that you currently have only one pending withdrawal request, submitted on June 1st (according to the screenshot), and no other requests were made before or after that? Please confirm this for clarity, and if possible, kindly attach a screenshot of your withdrawal history from your QuickWin account to help us confirm the timeline.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Dear NikoHuz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.