Dragi JTsch,
Hvala vam ?to ste dali snimke ekrana. Pregledao sam ih i vidim da ste spomenuli svoj problem sa kockanjem u ?askanju u?ivo. Me?utim, agent kazina nikada nije direktno priznao va? problem sa kockanjem i umesto toga je odgovorio navode?i da koristite automatizovano ?askanje za prevo?enje. To zna?i da va? zahtev za samoisklju?ivanje mo?da nije pravilno obra?en.
Za budu?u referencu, kada zahtevate samoisklju?ivanje, klju?no je da:
- Po?aljite zahtev putem e-po?te—ve?ina kazina u svojim Uslovima i odredbama navodi da zahtevi za samoisklju?ivanje moraju biti poslati na nazna?enu adresu e-po?te. Obavezno proverite njihove uslove i koristite ispravan na?in kontakta.
- Jasno navedite da imate problem sa kockanjem i izri?ito zahtevajte samoisklju?ivanje (npr. ?Imam problem sa kockanjem i moram da se odmah trajno samoisklju?im.")
- Uverite se da je kazino prihvatio va? zahtev—ako ne odgovori, pratite ga vi?e puta dok ne dobijete jasnu potvrdu.
- Ako koristite ?askanje u?ivo, insistirajte na pisanoj potvrdi putem e-po?te kako biste bili sigurni da postoji proverljiva evidencija va?eg zahteva.
- Izbegavajte nejasan jezik – izrazi poput ??elim pauzu" ili ?Molim vas, zatvorite moj nalog" mogu se pogre?no protuma?iti.
Ako imate jo? neku komunikaciju od njih nakon ove interakcije ?askanja, prosledite je na [email protected] .
Evo primera zahteva za samoisklju?ivanje:
Po?tovani KuickVin kazino,
Pi?em da vas obavestim da ?elim da odmah isklju?im iz ovog kazina i da ne primam bilo koji marketin?ki materijal u vezi sa kockanjem. Ovo je period za koji ?elim da se samoisklju?im: ?ivotni vek. Ako izabrani period ne va?i za va?u kompaniju, obavestite me.
Razlog za moje samoisklju?ivanje je: Problem sa kockanjem ili zavisnost od kockanja.
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?ivanje tokom ovog perioda i da se samoisklju?enje ne mo?e ukinuti pre isteka dogovorenog perioda.
srda?an pozdrav,
Puno ime:
Datum ro?enja:
E-mail adresa:
Dear JTsch,
Thank you for providing the screenshots. I’ve reviewed them, and I can see that you mentioned your gambling problem in the live chat. However, the casino agent never directly acknowledged your gambling issue and instead responded by stating that you were using an automated translation chat. This means that your self-exclusion request may not have been properly processed.
For future reference, when requesting self-exclusion, it is crucial to:
- Submit your request via email—most casinos specify in their Terms & Conditions that self-exclusion requests must be sent to a designated email address. Be sure to check their terms and use the correct contact method.
- Clearly state that you have a gambling problem and explicitly request self-exclusion (e.g., "I have a gambling problem and need to be permanently self-excluded immediately.")
- Ensure the casino acknowledges your request—if they do not respond, follow up repeatedly until you receive a clear confirmation.
- If using live chat, insist on written confirmation via email to ensure there is a verifiable record of your request.
- Avoid vague language—terms like "I want a break" or "Please close my account" can be misinterpreted.
If you have any further communication from them after this chat interaction, please forward it to [email protected].
Here is an example of a self-exclusion request:
Dear QuickWin Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material. This is the period for which I wish to self-exclude: Lifetime. If the selected period does not apply within your company, please let me know.
The reason for my self-exclusion is: Problem gambling or gambling addiction.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period.
Kind regards,
Full name:
Date of birth:
E-mail address:
Izmenjeno od strane Casino Guru administratora
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