K?ra JTsch,
Tack f?r att du tillhandah?ller sk?rmdumparna. Jag har granskat dem, och jag kan se att du n?mnde ditt spelproblem i livechatten. Kasinoagenten erk?nde dock aldrig direkt ditt spelproblem och svarade ist?llet genom att s?ga att du anv?nde en automatisk ?vers?ttningschatt. Det betyder att din beg?ran om sj?lvuteslutning kanske inte har behandlats korrekt.
F?r framtida referens, n?r du beg?r sj?lvuteslutning, ?r det avg?rande att:
- Skicka in din f?rfr?gan via e-post – de flesta kasinon anger i sina villkor att f?rfr?gningar om sj?lvuteslutning m?ste skickas till en angiven e-postadress. Se till att kontrollera deras villkor och anv?nd r?tt kontaktmetod.
- Ange tydligt att du har ett spelproblem och beg?r uttryckligen sj?lvuteslutning (t.ex. "Jag har ett spelproblem och m?ste bli permanent sj?lvutesluten omedelbart").
- Se till att kasinot bekr?ftar din f?rfr?gan – om de inte svarar, f?lj upp upprepade g?nger tills du f?r en tydlig bekr?ftelse.
- Om du anv?nder livechatt, insistera p? skriftlig bekr?ftelse via e-post f?r att s?kerst?lla att det finns en verifierbar registrering av din beg?ran.
- Undvik vaga spr?k – termer som "Jag vill ha en paus" eller "St?ng mitt konto" kan misstolkas.
Om du har ytterligare kommunikation fr?n dem efter denna chattinteraktion, v?nligen vidarebefordra den till [email protected] .
H?r ?r ett exempel p? en beg?ran om sj?lvuteslutning:
B?sta QuickWin Casino,
Jag skriver f?r att informera dig om att jag omedelbart vill utesluta fr?n detta kasino och fr?n att ta emot n?got hasardspelrelaterat marknadsf?ringsmaterial. Detta ?r den period som jag vill utesluta sj?lv: Livstid. Om den valda perioden inte g?ller inom ditt f?retag, v?nligen meddela mig.
Anledningen till min sj?lvuteslutning ?r: Spelproblem eller spelberoende.
Jag bekr?ftar att jag inte kommer att f? ?terkalla min sj?lvuteslutning under denna period och sj?lvuteslutning kan inte h?vas f?re utg?ngen av den ?verenskomna perioden.
Med v?nlig h?lsning,
Fullst?ndigt namn:
F?delsedatum:
E-postadress:
Dear JTsch,
Thank you for providing the screenshots. I’ve reviewed them, and I can see that you mentioned your gambling problem in the live chat. However, the casino agent never directly acknowledged your gambling issue and instead responded by stating that you were using an automated translation chat. This means that your self-exclusion request may not have been properly processed.
For future reference, when requesting self-exclusion, it is crucial to:
- Submit your request via email—most casinos specify in their Terms & Conditions that self-exclusion requests must be sent to a designated email address. Be sure to check their terms and use the correct contact method.
- Clearly state that you have a gambling problem and explicitly request self-exclusion (e.g., "I have a gambling problem and need to be permanently self-excluded immediately.")
- Ensure the casino acknowledges your request—if they do not respond, follow up repeatedly until you receive a clear confirmation.
- If using live chat, insist on written confirmation via email to ensure there is a verifiable record of your request.
- Avoid vague language—terms like "I want a break" or "Please close my account" can be misinterpreted.
If you have any further communication from them after this chat interaction, please forward it to [email protected].
Here is an example of a self-exclusion request:
Dear QuickWin Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material. This is the period for which I wish to self-exclude: Lifetime. If the selected period does not apply within your company, please let me know.
The reason for my self-exclusion is: Problem gambling or gambling addiction.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period.
Kind regards,
Full name:
Date of birth:
E-mail address:
Redigerad av en administrat?r p? Casino Guru
Automatiskt ?versatt:
