Rambo closed my account without any warning while I had a pending withdrawal of 350 euros. After I contacted customer service the first time, they told me that the account was blocked because they decided to close the casino and that the amount would be paid out normally. The next day I received an email saying that the withdrawal was canceled and when I contacted customer service again, they told me that I would not receive the amount I had for withdrawal.

Η ραμπονα εκλεισε τον λογαριασμο μου χωρι? καμια προειδοποιηση ενω ειχα μια αναληψη σε αναμονη υψου? 350 ευρω. Αφου επικοινωνησα με την εξυπηρετηση πελατων την πρωτη φορα μου ειπαν πω? ο αποκλεισμο? του λογαριασμου εγινε επειδη αποφασισαν να κλεισουν το καζινο και πω? το ποσο θα πληρωθει κανονικα. Την επομενη μερα ελαβα email το οποιο ελεγε πω? η αναληψη ακυρωθηκε και οταν επικοινωνησα ξανα με την εξυπηρετηση πελατων μου ειπαν πω? δεν θα λαβω το ποσο που ειχα για αναληψη.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have done successful analysis in the past. My account did not need KYC verification (it said in the verification option that the account did not need any verification). The winnings were collected without bonuses. I did not receive any explanation for the account closure via email, only this response (see attached photo) from customer service

Also a correction, the account was closed by rabona not Rambo. I mention this so there is no misunderstanding

?χω πραγματοποι?σει επιτυχημ?νε? αναλ?ψει? στο παρελθ?ν. Ο λογαριασμ?? μου δεν χρειαζ?ταν επαλ?θευση KYC (το ?γραφε στην επιλογη για επαλ?θευση πω? ο λογαριασμο? δε χρειαζοταν καποια επαλ?θευση). Τα κ?ρδη συγκεντρ?θηκαν χωρ?? μπονου?. Δεν ελαβα κ?ποια επεξ?γηση για το κλε?σιμο του λογαριασμο? μ?σω email π?ρα μ?νο αυτ?ν την απ?ντηση (δε?τε την συνημμ?νη φωτογραφια) μ?σω τη? εξυπηρ?τηση? πελατ?ν

Επ?ση? μια δι?ρθωση, ο λογαριασμο? ?κλεισε απ? την rabona ?χι απ? τον Rambo. Το αναφ?ρω ?στε να μην υπ?ρξει καμ?α παρεξ?γηση