Hello, on February 10th I requested a withdrawal and I still haven't been paid. On February 17th I contacted customer service and they apologized for the delay and told me they would treat my case as a priority but they still haven't paid me and it's already February 22nd.

Hola, el dia 10 de febrero solicite un retiro y aun no me han pagado, el dia 17 de febrero contacte con atencion al cliente y se han disculpado por el retraso y me han dicho que van a tratar mi caso con prioridad pero aun no me han pagado y estamos ya en 22 de febrero.

Hello 1bazat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Hello, yes my account has been verified since last year, if I remember correctly I think it is since April 2024 and the earnings are with real money and the last time I spoke to customer service was on Monday

Hola, si mi cuenta esta verificada desde el a?o pasado, si recuerdo bien creo que es desde el abril 2024 y las ganancias son con dinero real y la ultima ves que hable con atencion al cliente fue el lunes

Hello 1bazat,

Please forward the communication between you and the casino to [email protected] before we would try to intervene.

Awaiting your response.

Regards,

Nick

I just sent the conversation with Rabona to the indicated email

acabo de enviar la conversacion con rabona al correo indicado

Thank you 1bazat for all the information provided. I will now forward your complaint to my colleague Martina ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear 1bazat,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Rabona Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

It took more than 3 weeks but I finally got paid. Thank you.

Tardaron mas de 3 semanas pero al final me han pagado. gracias

Dear 1bazat,

I am so glad to hear that! We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

www.kpvfaw.com