I’ve tried to withdraw and been denied twice and sent them emails with no response so I tried to cash out again and been pending for a while now. I’ve sent all documents and ids but nothings happen and they even won’t reply to no emails. Agent support is rubbish no help at all

Dear Bounheng,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes verification lightly and it might take few working days completing this thorough procedure. Could you please advise how many days ago you have started the verification process and requested your withdrawal? Thank you in advance for your reply.

Best regards,

Petronela

since the 14 April. The thing is that wnt reply to any emails I’ve sent, and I’ve never had any problems withdrawing with other casinos except raging bull and roo casino. Even though too casino has a bad rep but there support agents are much better than raging bull.

Dear Bounheng,

I’m sure you have checked our review for the Raging Bull Casino http://www.kpvfaw.com/raging-bull-casino-review-1:

?The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

"That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Could you please advise which payment method you have chosen for a withdrawal? Thank you in advance.

Wire transfer. But they’re not replying to my emails

Thank you very much Bounheng for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

I’m sorry to hear about your issue with the withdrawal. Verification of your documents can take a few business days to be processed. The procedure can even take more than weeks, especially if you requested a withdrawal for the first time. This is why we advise players to be patient in cases like this.

Also, I would like to know which bonus you claimed.

Please let me know and I will try my best to help you more with your issue.

Best regards, 

Juli

u get 14 free spins for 7 days on each deposit and a play through of x5

Greetings Bounheng, Juli,

I reviewed the situation and also all of your communications with the casino at length Bounheng. While I can find that you have indeed submitted documentation including your Laotian passport you have yet to submit proof of legal residence in Australia after multiple requests from the casino.

Please submit your Australian residence visa, Australian passport, or other proof of legal residence and we should be able to get the ball rolling for you.

Best wishes,

Nick and Raging Bull

It’s an Australian passport

Hello Bouhneng,

Could you forward all relevant communication to me include screenshots of your passport? My email address is [email protected]. I will then contact the casino and ask them to provide us with evidence that would justify your long verification process. I believe I will be able to help you with this case as soon as possible. 

Thank you in advance for your reply.

I have forwarded the documents to u already Juli.

thanks

Hello Bounheng,

Thank you very much for the quick reply via e-mail.

I would kindly ask the casino where is the problem with verification. We would like to know which documents you are missing, so Bounhengcan provide them as soon as possible.

Hi, Nick I’ve did and done everything they need but why is it taking so long to process and be approve and not pending? It’s been quite some time now and I’m getting annoyed with all this.

Greetings Juli, Bounheng,

Apologies for the delay in response here, though I did manage to push all of your documentation through, have your withdrawal approved, then get it released to our 3rd party payment providers on the 22nd of May. That should hit your bank account within 10 business days if it hasn't already.

Please keep us posted and let me know if the funds haven't arrived by the end of next week.

Best,

Nick and Raging Bull

Hello Bounheng,

Please, update us when funds are received. Thank you in advance for your reply.

Thank you Juli, I have received it

That's great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.