All my documents have been accepted the first few days of withdrawal and I asked for bitcoin withdrawal and im still waiting since sep 24th they have done 5 escalations already always the same answer 3 to 5 more business days

Dear Marlenefranco,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes I've done completed a kyc and pic of all my documents to I've had the same problems with them last year I had 3 withdrawal s pending for like 5 or 6 months I got frustrated and it just felt like they were giving me the run around like now feels the same escalation after a escalation over and again I screen shot two more escalation ill send copy

Thank you very much, Marlenefranco, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Marlenefranco,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Raging Bull Casino to the conversation to participate in the resolution of this complaint.

Greetings all,

I've reviewed the situation and I'll see what I can do to get things moving for you Marlenefranco. It appears that all the necessaries are in place, if anything else is required I'll let you know.

Once we have some progress I'll update here.

Best wishes,

Nick and Raging Bull

Dear Nick,

Thank you for your response, we look forward to hearing from you.

I really appreciate you both , for responding so quickly , ill be right hear if anyone needs me thanks again marlene

Hey all,

Just letting you know the requested withdrawal was reviewed and approved today Marlenefranco. I'll do my best to make sure it gets out the door to you as soon as possible.

Let us know when it arrives.

Best wishes,

Nick and Raging Bull

Thanks so much I really appreciate this

Thanks again Nick for keeping us updated.

Iam still waiting 6 days since ot was approved its bitcoin it really shouldn't take that long , it takes two seconds to take your money and 2 months or longer to get your winning gs back pretty sad

Dear Raging Bull Casino,

Can you please advise as to when the player is likely to receive payment?

Thank you so much without you I would of lost it thanks I really appreciate everything you do I've told all my friends and family all about you guys thanks a million I recieved payment today ! Thank you

Hello Marlenefranco,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.