I deposited 30$ and played allday and won about 80$ and when I went to play the following day my account balance was $ 0 dollars and all the money I had won was taken away by manager of casino because they couldn't find my deposit info. My credit card was charged $ 30 dollars and they told me to provide all my personal info and bank statements which is just ridiculous to me and I was not going to provide them any more personal info. I asked them to close my account and they said not until I send them them all my personal information which I'm not willing to do after they just went in and took all the money I had won! I'll never go back to them that's for sure.ive never had heard of anything like that because I do play online at other casinos. So disappointed in ragingbull casino! Ty

Dear Johndeltufo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you used to deposit funds into your account? Was it your first deposit in this specific casino?

Could you please forward your payment receipt along with the game history to [email protected]?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Johndeltufo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you, Johndeltufo, for your email. Could you kindly let me know whether the deposit made with your card ending in 2985 was the sole transaction you placed? Is this the deposit that's currently under investigation, even though the live chat had initially confirmed its success?

Dear Johndeltufo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.