Draga prskalice,
Dobio sam dovoljno dokaza koji podr?avaju Nikove tvrdnje i odluku kazina.
Nakon prikupljanja svih potrebnih informacija i detalja, ovu ?albu zatvaramo kao neopravdanu zbog kr?enja Uslova i odredbi kazina – vi?e naloga (nekoliko povezanih naloga koje je kazino u pro?losti zabranio, tako da vam nije bilo dozvoljeno da otvorite jo? jedan i/ili novom registracijom rizikovali ste svoja sredstva) i vi?estruke besplatne bonuse koristite uzastopno bez uplate depozita.
Obaveza igra?a je da pro?itaju uslove pre nego ?to ih prihvate. ?ak i ako u pro?losti nije bilo drugih naloga i zloupotreba, depozit minimalnog iznosa je napravljen tek nakon osvajanja spornih dobitaka, a akumulirani su sa 2. uzastopnim bonusom bez depozita. Prema tome, ionako ne biste imali pravo na dobitke dobijene od ovog bonusa. Pored toga, svaki va? dalji dobitak se smatra neva?e?im jer je uplata na postoje?a bonus nov?ana sredstva izazvala ?me?anje sredstava".
Kazino je postupio u skladu sa svojim uslovima, a u su?tini, s obzirom na druge okolnosti i zabranjene ra?une/prekr?aje, samo je na kazinu da li ?e odlu?iti da vrati va? depozit ili ne, i da li ?e zatvoriti va? ra?un ili ne. Dakle, ne mo?emo vam ni?ta pomo?i u ovom slu?aju.
Primenjena pravila dostupna su OVDE – u osnovi je obja?njeno na po?etku, u prvoj polovini odeljka ?Op?ti uslovi za ?lanstvo". Ostale, vezane za bonuse, nalaze se u odeljku ?PRAVILA".
?ao nam je, nismo bili u mogu?nosti da vam pomognemo sa ovim, ali molimo vas da nas kontaktirate ubudu?e ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
U slu?aju bilo kakvih pitanja, slobodno mi pi?ite na [email protected] .
Hvala vam puno, Nick and Raging Bull Slots Casino, na pru?anju potrebnih detalja i na saradnji!
Srda?an pozdrav,
Branislav, Kazino.Guru
Dear sparkleritter,
I was provided with sufficient evidence supporting Nick's claims and the casino's decision.
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's Terms and Conditions - multiple accounts (several linked accounts that were banned by the casino in the past, so you were not allowed to open another one and/or by new registration, you risked your funds) and multiple free bonuses use consecutively without making a deposit.
It is the players' obligation to read the terms and conditions before accepting them. Even if there were no other accounts and no abuse in the past, the deposit of a minimum amount was made only after the disputed winnings were won, and they were accumulated with the 2nd consecutive no-deposit bonus. Therefore, you would not have been entitled to the winnings obtained from this bonus anyway. In addition, any of your further winnings are considered invalid since making a deposit on top of the existing bonus money funds caused "mixing funds".
The casino acted within its terms and conditions, and basically, considering the other circumstances and banned accounts/violations, it is only up to the casino whether it decides to refund your deposit or not, and whether it will close your account or not. Thus, there is nothing we can help you with in this case.
The applied rules are available HERE - it is basically explained at the beginning, in the first half of the section "General Terms & Conditions for Membership". Other ones, related to bonuses, are in the section "RULES".
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
In case of any questions, feel free to write to me at [email protected].
Thank you very much, Nick and Raging Bull Slots Casino, for providing the necessary details and for your cooperation!
Best regards,
Branislav, www.kpvfaw.com
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