K?ra tomtebloss,
Jag fick tillr?ckligt med bevis som st?der Nicks p?st?enden och kasinots beslut.
Efter att ha samlat in all n?dv?ndig information och detaljer st?nger vi detta klagom?l som omotiverat p? grund av brott mot kasinots regler och villkor - flera konton (flera l?nkade konton som f?rbj?ds av kasinot tidigare, s? du fick inte ?ppna ett till och/eller genom ny registrering riskerade du dina pengar) och flera gratis bonusar anv?nds i f?ljd utan att g?ra en ins?ttning.
Det ?r spelarnas skyldighet att l?sa villkoren innan de accepterar dem. ?ven om det inte fanns n?gra andra konton och inget missbruk tidigare, gjordes ins?ttningen av ett minimibelopp f?rst efter att de omtvistade vinsterna vunnits, och de ackumulerades med den andra bonusen utan ins?ttning i rad. D?rf?r skulle du ?nd? inte ha haft r?tt till vinsterna fr?n denna bonus. Dessutom anses alla dina ytterligare vinster vara ogiltiga eftersom att g?ra en ins?ttning ovanp? de befintliga bonuspengarna orsakade "blandning av medel".
Kasinot agerade inom sina villkor och i princip, med tanke p? ?vriga omst?ndigheter och f?rbjudna konton/?vertr?delser, ?r det bara upp till casinot om det best?mmer sig f?r att ?terbetala din ins?ttning eller inte, och om det kommer att st?nga ditt konto eller inte. Det finns allts? inget vi kan hj?lpa dig med i detta fall.
De till?mpade reglerna finns tillg?ngliga H?R - det f?rklaras i princip i b?rjan, i f?rsta halvan av avsnittet "Allm?nna villkor f?r medlemskap". Andra, relaterade till bonusar, finns i avsnittet "REGLER".
Tyv?rr, vi kunde inte hj?lpa dig med detta, men tveka inte att kontakta oss i framtiden om du st?ter p? n?gra problem med detta eller n?got annat casino. Vi ?r h?r f?r att hj?lpa.
Om du har n?gra fr?gor ?r du v?lkommen att skriva till mig p? [email protected].
Tack s? mycket, Nick och Raging Bull Slots Casino, f?r att du tillhandah?ller de n?dv?ndiga detaljerna och f?r ditt samarbete!
V?nliga h?lsningar,
Branislav, www.kpvfaw.com
Dear sparkleritter,
I was provided with sufficient evidence supporting Nick's claims and the casino's decision.
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's Terms and Conditions - multiple accounts (several linked accounts that were banned by the casino in the past, so you were not allowed to open another one and/or by new registration, you risked your funds) and multiple free bonuses use consecutively without making a deposit.
It is the players' obligation to read the terms and conditions before accepting them. Even if there were no other accounts and no abuse in the past, the deposit of a minimum amount was made only after the disputed winnings were won, and they were accumulated with the 2nd consecutive no-deposit bonus. Therefore, you would not have been entitled to the winnings obtained from this bonus anyway. In addition, any of your further winnings are considered invalid since making a deposit on top of the existing bonus money funds caused "mixing funds".
The casino acted within its terms and conditions, and basically, considering the other circumstances and banned accounts/violations, it is only up to the casino whether it decides to refund your deposit or not, and whether it will close your account or not. Thus, there is nothing we can help you with in this case.
The applied rules are available HERE - it is basically explained at the beginning, in the first half of the section "General Terms & Conditions for Membership". Other ones, related to bonuses, are in the section "RULES".
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
In case of any questions, feel free to write to me at [email protected].
Thank you very much, Nick and Raging Bull Slots Casino, for providing the necessary details and for your cooperation!
Best regards,
Branislav, www.kpvfaw.com
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