Hvala, Rajabets Casino tim, na obja?njenju i snimcima ekrana.
Dragi mahalakshmi23 ,
Tvrdili ste da ste dostavili svu potrebnu dokumentaciju. Zatim ste tvrdili da ste dali i izvod iz banke, ali u istom pasusu govorite o neuspe?noj verifikaciji bez mogu?nosti da dostavite izvod iz banke, ?to uop?te nema smisla. Ili ste ga dali ili ne. Ako niste mogli da ga po?aljete, kako ste ga otpremili?
Iz va?ih navodno "svih potrebnih dokumenata" mo?da bi va? selfi sa li?nom kartom mogao biti prihva?en. Uobi?ajeno je da onlajn kazina zahtevaju neure?ene i jasno ?itljive dokumente (svi uglovi dokumenta jasno vidljivi na fotografijama) i izvode iz banke u .pdf formatu. Opet ste poslali snimke ekrana va?eg bankovnog izvoda, a ne PDF dokumenta. Pored toga, ne znam koji bankovni izvod i za koji na?in pla?anja je kazino tra?io od vas i za?to.
Va?a potvrda o povra?aju depozita ukazuje na to da ste bili u potpunosti svesni situacije i da ?ete dobiti nazad samo depozit (i za?to - neuspela verifikacija).
Jo? jedna stvar – nakon ?to je kazino zatra?io PDF verziju bankovnog izvoda, napisali ste im da je va? nalog izgubljen, ali da mo?ete da date drugi nalog. Dakle – koji ra?un je izgubljen i za?to je kazinu bio potreban izvod iz banke sa tog ra?una? Kako ste mislili da je va? nalog izgubljen? Da li mo?ete da dostavite kazinu PDF verziju zahtevanog bankovnog izvoda?
Tako?e bih vam toplo preporu?io da snimite nove fotografije svoje li?ne karte gde ?e va? li?ni dokument biti ?itljiv i sa svim njegovim uglovima vidljivim na fotografijama. Mislim na neobra?ene originalne fotografije va?e li?ne karte sa obe strane.
U me?uvremenu, pita?u predstavnika kazina za vi?e detalja van teme.
Me?utim, imajte na umu da ako ne dostavite tra?eno, u potpunosti u skladu sa svim zahtevima, i nastavite da ?aljete iste i pogre?ne nedovoljne dokumente tvrde?i da je to dovoljno, ne mo?emo ni?ta da u?inimo da vam pomognemo i bi?em primoran da razmislim o odbijanju ?albe.
Thank you, Rajabets Casino Team, for the explanation and screenshots.
Dear mahalakshmi23,
You claimed that you provided all the necessary documents. Then you claimed that you also provided a bank statement, but in the same paragraph, you refer to failed verification without being able to submit the bank statement, which makes no sense at all. Either you provided it or not. If you were not able to submit it, how did you upload it?
From your allegedly "all the necessary documents" maybe your selfie with ID could be accepted. It is common for online casinos to require unedited and clearly readable documents (all corners of a document clearly visible in photos), and bank statements in .pdf format. You again sent screenshots of your bank statement, not a PDF document. In addition, I do not know what bank statement and for what payment method the casino requested from you and why.
Your confirmation of the deposit refund indicates that you were fully aware of the situation and that you would receive only your deposit back (and why - failed verification).
Another thing - after the casino requested a PDF version of a bank statement, you wrote to them that your account was lost but that you could provide another account. So - what account was lost and why did the casino need a bank statement from that account? What did you mean your account was lost? Are you able to provide the casino with a PDF version of a required bank statement?
I would also strongly recommend you take new photos of your ID where your ID will be readable and with all of its corners visible in photos. I mean unedited original photos of your ID from both sides.
In the meantime, I will ask the casino representative for more details outside of the thread.
However, please note if you fail to provide the requested, fully complying with all the requirements, and keep sending the same and wrong insufficient documents claiming it is enough, there is nothing we can do to help you, and I will be forced to think about complaint rejection.
Automatski prevedeno:
