Draga Pipsa,
Hvala vam puno ?to ste poslali ?albu. ?ao mi je ?to ste imali negativno iskustvo sa kazinom RealSpin.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li ste poku?ali da kontaktirate podr?ku putem ?askanja u?ivo nakon ?to ste saznali da va? zahtev za samoisklju?enje nije odobren?
- Mo?ete li, molim vas, podeliti sa mnom va?e zahteve za samoisklju?enje, pominju?i zavisnost od kockanja? Molim vas, podelite informacije na moju imejl adresu [email protected]
- Mo?ete li mi re?i kada vam je kazino poslednji put dozvolio da uplatite depozit?
Preporu?io bih vam da po?aljete jo? jedan zahtev, ali ovog puta, uklju?ite i mene u kopiju va?eg imejla.
Kada podnosite zahtev za samoisklju?enje, jasno navedite razlog za deaktivaciju naloga i navedite period. Pored toga, naslov imejla treba da bude ozna?en i lako prepoznatljiv, jer podr?ka kazina prima mnogo zahteva dnevno. Ako je vidljivo ozna?en, ima?ete ve?e ?anse da vam zahtev bude odobren ?to je pre mogu?e.
Primer:
Naslov imejla: Samoisklju?enje:
Informacije o igra?u:
Ime:
Prezime:
Datum ro?enja:
Prijava u kazino:
Adresa e-po?te:
?Pozdrav podr?ci RealSpin kazina,"
Pi?em vam da vas obavestim da ?elim da budem odmah isklju?en iz ovog kazina i da trajno ne primam bilo kakav marketin?ki materijal vezan za kockanje.
Razlog za moju odluku je taj ?to patim od problema sa kockanjem.
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?enje tokom ovog perioda i da samoisklju?enje ne mo?e biti ukinuto pre kraja dogovorenog perioda.
Molim vas, po?aljite jo? jednu e-po?tu na [email protected] (uklju?ite me u kopiju na [email protected] ) i obave?tavajte me o svim daljim de?avanjima.
U me?uvremenu, proverite ostale resurse i informacije u na?em vodi?u za odgovorno kockanje koji se nalazi ovde: http://www.kpvfaw.com/responsible-gambling-guide
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Tomas
Dear Pipsa,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RealSpin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you tried contacting live chat support after you learned your self-exclusion request wasn't granted?
- Could you please share your self-exclusion requests, mentioning your gambling addiction, with me? Please share the information to my email at [email protected]
- Could you please advise when was the last time the casino allowed you to deposit?
I would recommend that you send another request, but this time, include me in the copy of your email.
When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example:
Email subject: Self-exclusion:
Player’s info:
First name:
Last name:
Date of birth:
Casino login:
Email address:
"Greetings RealSpin Casino Support,
I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is that I am suffering from gambling problems.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to [email protected] (include me in the copy at [email protected]) and keep me informed about any further developments.
In the meantime, check other resources and information in our responsible gambling guide found here: http://www.kpvfaw.com/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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