No payout on winning! Integrity is a concerns here!

I played roulette. I hit on number 9 for this T number 2006160912691911907 (transaction number) for this round. I won and the payout should be $420. No payout from the system. I wrote and emailed to support at richcasino.com but no one bother to reply me. Earlier I checked with online chat officer. She couldn't give me the answers. She told me she might be missing something there. Couldn't find the answer for me. Now I am very concerns about the integrity of this casino. And I read about so many negative feedback for withdrawal refusal. Am still waiting for the support to reply me. To me, this is very serious and someone should be there to reply immediately.

About the documents and withdrawal, I know very well what documents required for verification. I've been playing numbers of online casino such as Bitstarz and Bingo liner casino.

Now I try to cashout the balance I have in the account. Assuming they didn't check or tell me I didn't win. See how long do they take.

One thing again I learn here, I should have read more feedback before start playing here.

I think Casino Guru is speaking and promoting Rich casino. I had read other website review about this casino. All given negative feedback except this site.

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We currently have over 2000 casinos in our database. We put a lot of effort into keeping the reviews up to date and as accurate as possible, but it is a difficult task.

Would you be so kind and forward any relevant communication between you and the casino together with your game history (or something where the transaction you are mentioning is shown) to [email protected]?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Michael,

Thank you for your email. First of all, I would like to emphasize, that each website has its own criteria of rating their reviewed casinos. For us it is very important to consider facts such as fair/unfair General and Bonus T&Cs, reacting and resolving complaints, number of blacklists etc. We don't consider longer withdrawal time or variety of games.

Additionally, there's a chance, that the accured problem wasn't the casino's fault. Please check out our article here:

http://www.kpvfaw.com/how-slot-machines-work-math

If your device, for example, disconnected due to weaker internet connection, the game could continue playing, and after reconnecting you were surprised with a different result (but this is only my opinion how something like this could happen). Now, the most important is the record from the game provider, which the casino can ask for to investigate further. Could you please confirm whether it was or wasn't the live dealer game?

Live dealer game.

I think it's wasting time to response here. Since you can replied me and giving me other reasons and excuses. I fully understand you're on which side. Thanks

Michael, I am not sure what makes you think this, because I only tried to explain what might happened. However, I understand if you don't want to continue resolving your case, and I will accept your decision and close the complaint. Please let me know so I can proceed accordingly. Thank you for understanding.

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Doesn't matter now! This website is helping their published casino to do promo. You guys are not at players side. Don't waste the time here. Players, big warning for you not to play at Rich casino. You will never get your withdrawal. They have all sort of rejection reasons. To make you unable to withdraw your winning. Go to land based casino.

Michael, please understand, if this was true, there would be no point in having our Complaint center. We helped many players with various problems and we always try to be as objective as possible. Currently we have almost 500 successfully solved complaints and almost 300 complaints marked as unresolved, where we didn't find the compromise with the casino, or the casino decided not to comment on the case at all. This couldn't be possible if we would stand only on the casino's side.

I respect your decision, therefore I am closing the complaint as rejected without further cooperation and investigation with the casino.

I wish the best of luck to you and I hope you won't come across a problem like this again.