I open account and made deposit 0.5LTC. Then tried to play. But, it turned out that all table games and sport betting are not available for accounts with LTC currency . They refused to return my deposit, claiming that I must wager one deposit amount, according to there rules. Slots games is available, but I don't want to play slots.

Hello Ivan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RichPrize Casino. Please allow me to ask you a few more question before we would move forward.

Did you try to ask the casino to just convert your balance to a different currency? Did you use any of the deposited balance already? Was this your first ever deposit into the casino?

Looking forward to your answer.

Regards,

Nick

It was my first deposit. I did not played yet. Games I want to play not availabe. They tell me, that they are going to fix problem, but nothing changed. Then I asked to ruturn me my deposit. After that they told me, that sport betting is availabe, but in fact it is not. After that they just stop answering me. We not discuss converting to other currency. As I understand, games not avalable for all crypto. And Fiat currncy is not good for me, beacause it would be problem to make withdraw.

Hello Ivan,

Could you please advise when was the last time they responded to you since you requested for a refund?

It was April 4

Thank you Ivan for the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Ivan,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite RichPrize Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear RichPrize Casino Team,

Could you please clarify the player's situation? What is your proposal for the solution to this issue? Was the player informed about the fact he cannot play sports betting and/or table games before he made a deposit using LTC?

Thank you in advance for providing the information.

We would like to ask RichPrize Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Ivan,

We have been notified that your refund was processed on April 28, and you have already confirmed that you have successfully received your funds via LTC. Can you please confirm that?

Hello,

This issue has been resolved, the money was refunded to player's account on 28/04/2022. Player also sent an email to us to confirm that.

Thanks.

Greetings all,

As a standard, we wait for the player's confirmation.

If the casino does not want to wait for the player's confirmation and would like to close the complaint as soon as possible, the casino has to provide us with sufficient data supporting a successful solution. Once we receive them, the complaint will be closed.

I received my money. Everything ok. Thank you.

Thank you, Ivan, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, RichPrize Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, www.kpvfaw.com