Dragi kjkevjones11,
Hvala vam ?to ste podneli ovu ?albu. Zaista mi je ?ao ?to ?ujem za va? problem.
Proverio sam odeljak Bankarstvo u kazinu i ovo je ono ?to sam na?ao ispod dugmeta ?vi?e informacija" o Bitcoin pla?anjima :
Po?to se cena bitkoina uvek menja, mudro je uvek proveriti cenu pre nego ?to izvr?ite depozit ili povla?enje.
Lako je kao 1, 2, 3! Evo koraka da napravite Bitcoin depozit:
Preuzmite pouzdani Bitcoin nov?anik.
Napunite svoj nov?anik Bitcoin-om tako ?to ?ete naru?iti i platiti na ovla??enoj berzi kriptovaluta.
Izaberite opciju Bitcoin depozita iz Ripper kase i pratite uputstva.
Vreme obrade: Instant.
Vreme povla?enja: 2 radna dana.
Naknade: N/A
Mo?ete li molim vas da objasnite gde ste prona?li informaciju da nema naknada za povla?enje bitkoina? Da li ste prethodno razgovarali o naknadama sa korisni?kom podr?kom ili tek nakon ?to ste primili svoje povla?enje? Mo?ete li da prosledite relevantnu komunikaciju izme?u vas i kazina u vezi sa ovim problemom na [email protected] ?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav
Veronika
Dear kjkevjones11,
Thank you for submitting this complaint. I'm really sorry to hear about your issue.
I have checked the Banking section of the casino and this is what I found under the "more info" button about Bitcoin payments:
Since the price of Bitcoin is always changing it is wise to always check the price before making a deposit or withdrawal.
It's as easy as 1, 2, 3! Here's the steps to make a Bitcoin deposit:
Download a trusted Bitcoin wallet.
Load your wallet with Bitcoin by placing and paying for your order at an authorised cryptocurrency exchange.
Select the Bitcoin deposit option from the Ripper cashier and follow the instructions.
Processing time: Instant.
Withdrawal time: 2 business days.
Fees: N/A
Could you please explain where you found the information that there were no fees for bitcoin withdrawals? Have you discussed the fees with customer support beforehand or only after you received your withdrawal? Could you please forward any relevant communication between you and the casino regarding the issue to [email protected]?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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