I have been waiting to get my payment from this Casino for about 10 days now. I have chatted with support daily and they have not given me an update when this is supposed to be paid. I would like to get paid for my winnings as fast as possible.

Dear rosbergsophie,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It has been 14 days as of Tomorrow The 3rd. Please follow up asap

Dear rosbergsophie,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I have not got any emails, messages or funds from this site and its been over 14 days. Please follow up with this Casino

Thank you rosbergsophie for all the information provided. I will now forward your complaint to my colleague Romi ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rosbergsophie,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Ritz Slots Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hello, I have not heard anything new on this issue. Can you please get in touch with the Casino again. Thank You.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This Casino is terrible and no one replies

Hello Sophie4352,

Your withdrawal request of $1,476 has been approved and successfully paid out to you. We appreciate your patience throughout the process.

The delay was due to an extended verification procedure, which has now been successfully completed. We are committed to ensuring a smooth and secure payout experience for all our players. While some withdrawals may take a little longer due to necessary security checks, rest assured that as long as all details meet our Terms & Conditions, we process payments as swiftly as possible.

Hello all.

Dear Ritz Slots Casino,

Thank you for the update.

Dear rosbergsophie, Please inform us whenever you receive your withdrawal.

Thank you in advance.

Best regards,

Romi

Dear rosbergsophie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because rosbergsophie has stopped responding to our messages and questions. Without rosbergsophie's cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Respectfully,

Romi