Rollbit je zabranio i izbrisao moj nalog sa 64 hiljade dolara na njemu. Oni tvrde da je to zato ?to sam prekr?io njihove ToS, jer sam se prijavio na ?neovla??enoj lokaciji".
Ve? dugo koristim Rollbit i prijavio sam se u Luksemburgu, zemlji u kojoj ?ivim. Poreklom sam iz ?panije i koristim ?panskog provajdera telefonskih podataka, ?to posledi?no prikazuje moju lokaciju kao ?panija. Me?utim, nikada nisam dobio niti sam dobio iska?u?i prozor koji ka?e da se povezujem sa ograni?ene lokacije. Zato ?elim da pojasnim da nikada nisam svesno prekr?io uslove. Tako?e sam shvatio da se pridr?avam pravila, s obzirom da sam se, kako ka?em, povezivao iz Luksemburga, gde ?ivim. Zato me je bilo veliko iznena?enje kada je ovo odjednom problem.
Moram da istaknem da ve? vi?e od godinu dana upla?ujem i ispla?ujem bez ikakvih problema, tek kada sam poprili?no dobio kada su se odjednom pojavili na ovom pitanju, s obzirom na to da mi se nije javljao iska?u?i prozor ili poruka da se logujem iz ?panije ?e dovesti do potpunog brisanja mog naloga.
Sve ?to tra?im u ovom trenutku je da mi dozvole da u potpunosti KIC ako je potrebno, da doka?em da je gore navedeno ta?no i da u stvari ?ivim u Luksemburgu (ovla??ena lokacija), tako da ?e mi dozvoliti da povu?em svoja sredstva i nastavim dalje .
Ve? sam im pru?io dokaz da ?e moj telefonski provajder pokazati da je moj IP u ?paniji ?ak i kada se povezujem iz Luksemburga (obja?njeno u mejlu od njih), kao i da sam pru?io sve relevantne informacije da doka?em da ?ivim i boravim u Luksemburgu, uklju?uju?i platni list, ugovor o radu, ?pansku li?nu kartu, LUKS boravi?nu dozvolu, karticu socijalnog osiguranja, ra?une za komunalije kao i ugovor o zakupu. I?i daleko i dalje od onoga ?to bi se o?ekivalo u KIC procesu.
Po?to su imali ne?to napred-nazad sa svojim timom za uskla?enost, potpuno su zanemarili moj dokaz i gledaju na drugu stranu, tra?im pomo? u vezi s tim jer ne bi trebalo da mogu da se izvuku sa ovim nakon svih dokaza koje sam pru?io .
Rollbit has banned and wiped out my account with $64K on it. They argue that this is because I am in breach of their ToS, as I have logged in on an "unauthorised location".
I have been using Rollbit for a long time and I signed up in Luxembourg, the country which I live in. I am originally from Spain and use a Spanish phone data provider, which consequently shows my location as Spain. However, I have never received or been prompted a popup saying that I was connecting from a restricted location. So I want to clarify that I have never knowingly breached the terms. I also understood I was adhering to the rules, given, as I say, I was connecting from Luxembourg, where I live. Therefore it came at great surprise for me when this is all of a sudden an issue.
I must point out that I have been making deposits and withdrawals for over a year now without any issues, it was only when I won considerably when suddenly they came up with this issue, given that I was getting no pop up or prompt that logging in from Spain will result in my account being completely wiped.
All I am asking at this point is that they allow me to fully KYC if necessary, to prove that the above is true and I do in fact reside in Luxembourg (authorised location), so that they will let me withdraw my funds and move on.
I have already provided them with proof that my phone provider will show my IP is in Spain even while connecting from Luxembourg (explained on an email by them), as well as providing all the relevant information to prove that I live and reside in Luxembourg, including payslip, employment contract, Spanish ID, LUX residence permit, social security card, utility bills as well as tenancy agreement. Going far and beyond what would be expected in a KYC process.
Having some back and forth with their compliance team, they have completely disregarded my proof and are looking the other way, I am asking for some help on this regard as they should not be able to get away with this after all the proof I have provided.
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