Rollbit har f?rbjudit och raderat mitt konto med $64K p? det. De h?vdar att detta beror p? att jag bryter mot deras ToS, d? jag har loggat in p? en "otill?ten plats".
Jag har anv?nt Rollbit l?nge och jag registrerade mig i Luxemburg, det land jag bor i. Jag kommer ursprungligen fr?n Spanien och anv?nder en spansk telefondataleverant?r, som f?ljaktligen visar min plats som Spanien. Jag har dock aldrig f?tt eller blivit tillfr?gad ett popup-f?nster som s?ger att jag ansluter fr?n en begr?nsad plats. S? jag vill f?rtydliga att jag aldrig medvetet har brutit mot villkoren. Jag f?rstod ocks? att jag h?ll mig till reglerna, eftersom jag, som jag sa, var p? v?g fr?n Luxemburg, d?r jag bor. D?rf?r kom det en stor ?verraskning f?r mig n?r detta helt pl?tsligt ?r ett problem.
Jag m?ste p?peka att jag har gjort ins?ttningar och uttag i ?ver ett ?r nu utan n?gra problem, det var f?rst n?r jag vann avsev?rt n?r de pl?tsligt kom upp med det h?r problemet, med tanke p? att jag inte fick n?gon popup eller fr?ga som loggade in fr?n Spanien kommer att resultera i att mitt konto raderas helt.
Allt jag fr?gar just nu ?r att de till?ter mig att fullst?ndigt KYC om det beh?vs, f?r att bevisa att ovanst?ende ?r sant och att jag faktiskt bor i Luxemburg (auktoriserad plats), s? att de l?ter mig ta ut mina pengar och g? vidare .
Jag har redan f?rsett dem med bevis p? att min telefonleverant?r kommer att visa att min IP ?r i Spanien ?ven n?r jag ansluter fr?n Luxemburg (f?rklarat i ett e-postmeddelande av dem), samt tillhandah?ller all relevant information f?r att bevisa att jag bor och bor i Luxemburg, inklusive l?nebesked, anst?llningsavtal, spanskt ID, LUX-uppeh?llstillst?nd, socialf?rs?kringskort, elr?kningar samt hyresavtal. G?r l?ngt ut?ver vad som skulle f?rv?ntas i en KYC-process.
Har lite fram och tillbaka med sitt efterlevnadsteam, de har helt struntat i mina bevis och tittar ?t andra h?llet, jag ber om lite hj?lp i detta avseende eftersom de inte borde kunna komma undan med detta efter alla bevis jag har tillhandah?llit .
Rollbit has banned and wiped out my account with $64K on it. They argue that this is because I am in breach of their ToS, as I have logged in on an "unauthorised location".
I have been using Rollbit for a long time and I signed up in Luxembourg, the country which I live in. I am originally from Spain and use a Spanish phone data provider, which consequently shows my location as Spain. However, I have never received or been prompted a popup saying that I was connecting from a restricted location. So I want to clarify that I have never knowingly breached the terms. I also understood I was adhering to the rules, given, as I say, I was connecting from Luxembourg, where I live. Therefore it came at great surprise for me when this is all of a sudden an issue.
I must point out that I have been making deposits and withdrawals for over a year now without any issues, it was only when I won considerably when suddenly they came up with this issue, given that I was getting no pop up or prompt that logging in from Spain will result in my account being completely wiped.
All I am asking at this point is that they allow me to fully KYC if necessary, to prove that the above is true and I do in fact reside in Luxembourg (authorised location), so that they will let me withdraw my funds and move on.
I have already provided them with proof that my phone provider will show my IP is in Spain even while connecting from Luxembourg (explained on an email by them), as well as providing all the relevant information to prove that I live and reside in Luxembourg, including payslip, employment contract, Spanish ID, LUX residence permit, social security card, utility bills as well as tenancy agreement. Going far and beyond what would be expected in a KYC process.
Having some back and forth with their compliance team, they have completely disregarded my proof and are looking the other way, I am asking for some help on this regard as they should not be able to get away with this after all the proof I have provided.
Automatiskt ?versatt:
