Razlog ?albe: Nije mi dozvoljeno da povu?em svoja sredstva uprkos tome ?to sam zavr?io potpunu verifikaciju i ne kr?im nikakva pravila.
zdravo,
Podnosim ovu ?albu jer Rollbit neopravdano zadr?ava moj novac i optu?uje me za ne?to ?to nisam uradio.
Pre nekoliko dana, zatra?io sam svoje prvo povla?enje od 282 dolara. Moj trenutni ukupni saldo je 782 dolara, koji sam akumulirao kroz razne opklade (neke su pobedile, neke izgubile, a neke refundirale) nakon ?to sam ukupno deponovao preko 800 dolara.
Zavr?io sam ceo proces verifikacije nivoa 3, uklju?uju?i interaktivni selfi, proveru li?ne karte i sve potrebne korake. Me?utim, nakon ?to je zatra?io povla?enje, tim za podr?ku je po?eo da insistira da navedem druge naloge koji su navodno povezani sa mojim. Od po?etka sam jasno stavio do znanja da je ovo moj jedini Rollbit nalog, nemam nijedan drugi, i spreman sam da u potpunosti sara?ujem da to razjasnim.
Uprkos tome, stalno me pritiskaju da priznam da imam vi?e naloga i pori?u povla?enje op?tim odgovorima poput: ?Ne mo?emo nastaviti dok ne budete iskreni i ne sara?ujete." ?ini mi se kao da me poku?avaju naterati da priznam ne?to ?to jednostavno nije istina.
Bio sam potpuno transparentan, verifikovao sam svoj identitet i pratio sva pravila platforme. Nepravedno je i neprihvatljivo da oni blokiraju pristup mojim sredstvima bez pru?anja bilo kakvih stvarnih dokaza ili jasnog obja?njenja.
Nakon nekog istra?ivanja, video sam da su drugi korisnici iskusili sli?ne probleme sa Rollbitom, ?to izaziva dodatnu zabrinutost. Zato se obra?am Casino Guruu, u nadi da ?ete mo?i da budete posrednik i da mi pomognete da povratim ono ?to mi s pravom pripada.
Hvala na pa?nji.
PS Imam ceo razgovor sa Rollbit-ovom podr?kom, uklju?uju?i sve snimke ekrana koji dokazuju sve ?to sam pomenuo ovde. Na?alost, sistem mi dozvoljava da otpremim samo 5 datoteka. Ako je potrebno, rado ?u poslati kompletan razgovor i sve dokaze putem e-po?te ili na bilo koji drugi na?in koji ?elite.
Complaint reason: I am not allowed to withdraw my funds despite completing full verification and not violating any rules.
Hello,
I’m submitting this complaint because Rollbit is withholding my money without justification and accusing me of something I haven’t done.
A few days ago, I requested my first withdrawal of $282. My current total balance is $782, which I’ve accumulated through various bets (some won, some lost, and some refunded) after depositing over $800 in total.
I have completed the entire Level 3 verification process, including interactive selfie, ID check, and all required steps. However, after requesting the withdrawal, the support team started insisting that I list other accounts allegedly linked to mine. I have made it clear from the beginning that this is my only Rollbit account, I do not have any others, and I am willing to cooperate fully to clarify this.
Despite that, they keep pressuring me to admit to having multiple accounts, and are denying the withdrawal with generic responses like: "We cannot proceed until you are truthful and cooperate." It feels like they are trying to push me to admit something that simply isn’t true.
I’ve been completely transparent, verified my identity, and followed all platform rules. It is unfair and unacceptable that they are blocking access to my funds without providing any real evidence or clear explanation.
After doing some research, I’ve seen that other users have experienced similar issues with Rollbit, which raises further concern. That’s why I’m turning to Casino Guru, hoping you can act as a mediator and help me recover what rightfully belongs to me.
Thank you for your attention.
P.S. I have the full conversation with Rollbit’s support, including all screenshots that prove everything I’ve mentioned here. Unfortunately, the system only allows me to upload 5 files. If needed, I’m happy to send the complete conversation and all evidence by email or any other way you prefer.
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