Good evening. I've played in your casino and can certainly say that it is exceptional and I will recommend it to many of my friends here in Greece. However, I am having trouble verifying my documents. I am providing you with the documents I have in my country. I would appreciate it greatly if you could urgently resolve my issue. Thank you.

Καλησπ?ρα σα? . ?παιξα στο καζ?νο σα? και μπορ? να πω ?τι ε?ναι π?ρα πολ? καλ? θα το συστ?σω σε πολλο?? φ?λου? εδ? στην Ελλ?δα ?μω? δεν μπορ? να κ?νω επαλ?θευση τα ?γγραφα μου. Τα ?γγραφα στην χ?ρα μου ε?ναι αυτ? που ?χω και σα? στ?λνω .. σα? παρακαλ? πολ? να λ?σετε ?μεσα το πρ?βλημα μου. Ευχαριστ?

Hello SakDedes1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My problem is solved ...my documents are accepted ...I also made a withdrawal , I am now waiting when it will be processed ... hope they are fast in withdrawals ... thanks for the protection ...

Το πρ?βλημα μου λ?θηκε ...τα ?γγραφα μου ?γιναν δεκτ? ...?κανα και αν?ληψη , περιμ?νω τ?ρα π?τε θα διεκπεραιωθε?... ελπ?ζω να ε?ναι γρ?γοροι στι? αναλ?ψει?... ευχαριστ? για την προστασ?α...

I'm sorry but now they are still asking me for several documents and I don't know how long this process will take and if they will accept them. Unbelievable hassle so far hope all goes well ... i believe they will help me finally make the withdrawal

Συγν?μη αλλ? τ?ρα μου ζητ?νε ακ?μη αρκετ? ?γγραφα και δεν ξ?ρω π?σο θα διαρκ?σει αυτ? η διαδικασ?α και ε?ν τα κ?νουν δεκτ?. Απ?στευτη ταλαιπωρ?α μ?χρι τ?ρα ελπ?ζω να π?νε ?λα καλ? ... πιστε?ω ?τι θα με βοηθ?σουν να κ?νω επιτ?λου? την αν?ληψη

I just now sent my bank account documents too and found that I can't login to the casino ... too bad I thought it would be correct but as it turns out the casino is not trustworthy ... please help me get my money

?στειλα μωλι? τ?ρα και τα ?γγραφα του λογαριασμο? τραπ?ζη? μου και διαπ?στωσα ?τι δεν μπορ? να κ?νω ε?σοδο στιο καζ?νο ... κρ?μα π?στευα ?τι θα ?ταν σωστ? αλλ? ?πω? αποδε?χθηκε δεν ε?ναι αξι?πιστο το καζ?νο ...βοηθ?στε μου να π?ρω τα χρ?ματα μου

Dear SakDedes1,

We sincerely apologize for the inconvenience you may be experiencing. Due to an unexpected problem with our server, we are currently unable to proceed with the email verification process.

In the meantime, please login to your account and contact our live support for further assistance and updates on the process. Please be assured that your withdrawal will be processed.

If you experience any difficulty accessing your account, our live chat support is here to help.

Thank you for your patience and understanding.

Αγαπητ? SakDedes1,

Ζητο?με θερμ? συγγν?μη για την ταλαιπωρ?α που μπορε? να αντιμετωπ?ζετε. Εξαιτ?α? εν?? απροσδ?κητου προβλ?ματο? με τον διακομιστ? μα?, δεν μπορο?με προ? το παρ?ν να προχωρ?σουμε με τη διαδικασ?α επαλ?θευση? μ?σω email.

Στο μεταξ?, σα? παρακαλο?με να συνδεθε?τε στο λογαριασμ? σα? και να επικοινων?σετε με τη ζωνταν? μα? υποστ?ριξη για περαιτ?ρω βο?θεια και ενημερ?σει? για τη διαδικασ?α. Παρακαλ? να ε?στε β?βαιοι ?τι η αν?ληψ? σα? θα επεξεργαστε?.

Ε?ν αντιμετωπ?ζετε οποιαδ?ποτε δυσκολ?α στην πρ?σβαση στο λογαριασμ? σα?, η υποστ?ριξη ζωνταν?? συνομιλ?α? μα? ε?ναι στη δι?θεσ? σα? για να σα? βοηθ?σει.

Ευχαριστο?με για την υπομον? και την καταν?ησ? σα?.

Dear SakDedes1,

Thank you for sharing your concerns with us and for your patience throughout this process.

As per our records, we are currently awaiting your bank account statement for the final verification and we have sent you an email regarding, please see your mailbox as due to the technical maintenance we had to receive them again. 

Please rest assured that our primary goal is to offer a secure and reliable environment for our players, and we are committed to assisting you throughout this process.

If you have any other questions or require further assistance, please do not hesitate to contact us.

Rollino casino. I'm not in the mood to send the documents anymore to do the verification... You've spoiled my mood can you understand that? I had every intention of having your casino as my own and having fun when I want to escape from my everyday life and why not recommend you to others... Unfortunately for you, you disappointed me... Of course as you can see I played the my withdrawal which has been pending for days... To play again you guys will have to give me a big prize money for all the trouble I had and again I will consider it... thanks a lot

Rollino casino. Δεν ?χω την δι?θεση να στε?λω τα ?γγραφα πλ?ον για να κ?νω την επαλ?θευση... Μου την χαλασατε την δι?θεση μπορε?τε να το καταλ?βετε αυτ?; Ε?χα ?λη την δι?θεση να ?χω το καζ?νο σα? σαν δικ? μου και να διασκεδ?ζω ?ταν θ?λω να ξεφ?γω απ? την καθημεριν?τητα μου και γιατ? ?χι να σα? συστ?σω και σε ?λλου?... Δυστυχ?? για εσα? με απογοητευσατε... Φυσικ? ?πω? μπορε?τε να δε?τε ?παιξα την αν?ληψη μου που ?ταν σε εκκρεμ?τητα εδ? και μ?ρε?... Για να πα?ξω ξαν? σε εσ?? θα πρ?πει να με δ?σετε ?να μεγ?λο χρηματικ? ?παθλο για την ?λη ταλαιπωρ?α που ε?χα και π?λι θα το σκεφτ? ... ευχαριστ? πολ?

Dear SakDedes1,

Please follow the casino's instruction in order to finish the verification process as soon as possible otherwise you won't be able to withdraw any balance from your account. Keep in mind that every player has to go through this process and it is completely common to send multiple documents more than once.

Hello SakDedes1, 

Thank you for promptly completing your documents. We're pleased to inform you that your account has been successfully verified!

As a token of our appreciation, we've credited a generous bonus to your account. Enjoy it as our way of saying "Thank You!"

Hope that you continue enjoying our casino.

Regards, 

Rollino Family 

Dear SakDedes1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.