Zdravo Fajzer ,
Hvala vam ?to ste nam se obratili. Iskreno prihvatamo va?u zabrinutost. Iz informacija koje ste dali, ?ini se da mo?da nedostaju neki klju?ni detalji.
Da pojasnimo, zemlja iz koje igrate je na na?oj listi zabranjenih teritorija za kori??enje ROLR-ovih usluga. Ovo je jasno navedeno u na?im uslovima kori??enja usluge. Tako?e isti?emo mere koje su na snazi za igra?e koji, uprkos ovim ograni?enjima, prona?u na?in da pristupe i iskoriste na?e usluge iz takvih regiona.
Pored toga, pomenuli ste da ste ?imali sre?ne opklade i dobili 800 usdt". Me?utim, jasno je da je kla?enje celog deponovanog iznosa na po?etno okretanje ruleta neuobi?ajena praksa me?u povremenim igra?ima, ali je pona?anje koje se ?esto povezuje sa onima koji koriste suprotnu strategiju kla?enja, strategiju za koju verujemo da ste dobro upoznati. Na?e odgovorno odeljenje, u saradnji sa predstavnikom Pragmatic Plai-a, pa?ljivo je pregledalo va?e opklade. ?ini se da je vi?e naloga, uklju?uju?i i va?, koji poti?u sa iste IP adrese, u?estvovalo u brojnim suprotnim opkladama tokom istih rundi ruleta u kojima ste u?estvovali. Na?alost, ovo je tre?i slu?aj kr?enja na?ih Uslova kori??enja usluge.
ROLR je vrhunac me?u privatnim kockarnicama ?irom sveta. Obi?no ne zahtevamo verifikaciju dokumenata za 99% na?ih igra?a; me?utim, u slu?ajevima la?nih aktivnosti, zadr?avamo pravo da suspendujemo va? nalog. Takve obmane ne samo da ?tete integritetu na?eg kazina, ve? i podrivaju u?ivanje drugih igra?a. Ostajemo nepokolebljivi u na?oj posve?enosti o?uvanju ROLR-a kao uto?i?ta za igra?e, bez obzira na izazove sa kojima se suo?avamo.
Razumemo da vam ovo iskustvo mo?da nije bilo prijatno i iskreno se izvinjavamo za sve neprijatnosti koje je moglo da izazove. Veoma cenimo va?u odluku da skrenete pa?nju javnosti na ovo pitanje i ?eleli bismo da razjasnimo nekoliko klju?nih ta?aka za sve koji ?itaju ovu ?albu.
ROLR je svetski privatni kazino i nije nam potrebna KIC verifikacija. Me?utim, bitno je naglasiti da imamo politiku nulte tolerancije za bilo koji oblik prevare ili nedoli?nog pona?anja.
Srda?an pozdrav,
ROLR Team
Hello Fayzer,
Thank you for reaching out to us. We sincerely acknowledge your concerns. From the information you've provided, it seems there might be some crucial details missing.
To clarify, the country you're playing from is on our list of restricted territories for using ROLR's services. This is clearly outlined in our Terms of Service. We also highlight the measures in place for players who, despite these restrictions, find a way to access and utilize our services from such regions.
Additionally, you mentioned that you "Had some lucky bets and got 800 usdt". However, it's clear that betting the entire deposited amount on the initial roulette spin is an uncommon practice among casual players but is a behavior often associated with those employing the opposite betting strategy, a strategy we believe you are well acquainted with. Our responsible department, in conjunction with a representative from Pragmatic Play, meticulously reviewed your wagers. It appears that multiple accounts, including yours, originating from the same IP address, engaged in numerous opposite bets during the same roulette rounds you participated in. Regrettably, this marks the third instance of a violation of our Terms of Service.
ROLR stands as a pinnacle among private casinos worldwide. We typically do not require document verification for 99% of our players; however, in cases of fraudulent activity, we reserve the right to suspend your account. Such deceptive practices not only harm the integrity of our casino but also undermine the enjoyment of other players. We remain unwavering in our commitment to preserving ROLR as a sanctuary for players, no matter the challenges we face.
We understand that this experience may not have been enjoyable for you, and we sincerely apologize for any inconvenience it may have caused. We highly value your decision to bring this matter to public attention, and we'd like to clarify a few key points for anyone reading this complain.
ROLR is the World's Private Casino, and we do not require the need for KYC verification. However, it's essential to emphasize that we have a zero-tolerance policy for any form of fraud or misconduct.
Best Regards,
ROLR Team
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