Hej Fayzer ,
Tack f?r att du kontaktar oss. Vi erk?nner uppriktigt din oro. Fr?n den information du har l?mnat verkar det kunna saknas n?gra viktiga detaljer.
F?r att f?rtydliga, landet du spelar fr?n finns p? v?r lista ?ver begr?nsade territorier f?r att anv?nda ROLRs tj?nster. Detta anges tydligt i v?ra anv?ndarvillkor. Vi lyfter ocks? fram de ?tg?rder som finns p? plats f?r spelare som trots dessa restriktioner hittar ett s?tt att komma ?t och anv?nda v?ra tj?nster fr?n s?dana regioner.
Dessutom n?mnde du att du "hade n?gra turspel och fick 800 usdt". Det ?r dock uppenbart att att satsa hela det insatta beloppet p? det f?rsta roulettesnurret ?r en ovanlig praxis bland tillf?lliga spelare men ?r ett beteende som ofta f?rknippas med de som anv?nder den motsatta satsningsstrategin, en strategi som vi tror att du ?r v?l bekant med. V?r ansvariga avdelning, i samarbete med en representant fr?n Pragmatic Play, granskade noggrant dina insatser. Det verkar som om flera konton, inklusive ditt, h?rr?rande fr?n samma IP-adress, ?gnade sig ?t m?nga motsatta satsningar under samma rouletterunda som du deltog i. Tyv?rr ?r detta det tredje fallet av ett brott mot v?ra anv?ndarvillkor.
ROLR st?r som en h?jdpunkt bland privata kasinon v?rlden ?ver. Vi kr?ver vanligtvis inte dokumentverifiering f?r 99 % av v?ra spelare; i fall av bedr?glig aktivitet f?rbeh?ller vi oss dock r?tten att st?nga av ditt konto. S?dana bedr?gliga metoder skadar inte bara integriteten hos v?rt kasino utan undergr?ver ocks? andra spelares njutning. Vi f?rblir orubbliga i v?rt engagemang f?r att bevara ROLR som en fristad f?r spelare, oavsett vilka utmaningar vi st?r inf?r.
Vi f?rst?r att den h?r upplevelsen kanske inte har varit trevlig f?r dig, och vi ber uppriktigt om urs?kt f?r eventuella besv?r det kan ha orsakat. Vi v?rdes?tter ditt beslut att uppm?rksamma allm?nheten p? det h?r ?rendet och vi skulle vilja klarg?ra n?gra viktiga punkter f?r alla som l?ser detta klagom?l.
ROLR ?r v?rldens privata kasino och vi kr?ver inte KYC-verifiering. Det ?r dock viktigt att betona att vi har en nolltoleranspolicy f?r alla former av bedr?gerier eller tj?nstefel.
V?nliga h?lsningar,
ROLR Team
Hello Fayzer,
Thank you for reaching out to us. We sincerely acknowledge your concerns. From the information you've provided, it seems there might be some crucial details missing.
To clarify, the country you're playing from is on our list of restricted territories for using ROLR's services. This is clearly outlined in our Terms of Service. We also highlight the measures in place for players who, despite these restrictions, find a way to access and utilize our services from such regions.
Additionally, you mentioned that you "Had some lucky bets and got 800 usdt". However, it's clear that betting the entire deposited amount on the initial roulette spin is an uncommon practice among casual players but is a behavior often associated with those employing the opposite betting strategy, a strategy we believe you are well acquainted with. Our responsible department, in conjunction with a representative from Pragmatic Play, meticulously reviewed your wagers. It appears that multiple accounts, including yours, originating from the same IP address, engaged in numerous opposite bets during the same roulette rounds you participated in. Regrettably, this marks the third instance of a violation of our Terms of Service.
ROLR stands as a pinnacle among private casinos worldwide. We typically do not require document verification for 99% of our players; however, in cases of fraudulent activity, we reserve the right to suspend your account. Such deceptive practices not only harm the integrity of our casino but also undermine the enjoyment of other players. We remain unwavering in our commitment to preserving ROLR as a sanctuary for players, no matter the challenges we face.
We understand that this experience may not have been enjoyable for you, and we sincerely apologize for any inconvenience it may have caused. We highly value your decision to bring this matter to public attention, and we'd like to clarify a few key points for anyone reading this complain.
ROLR is the World's Private Casino, and we do not require the need for KYC verification. However, it's essential to emphasize that we have a zero-tolerance policy for any form of fraud or misconduct.
Best Regards,
ROLR Team
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