Dragi Doler123,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg problema.
?eleo bih da vas obavestim da ako va? depozit nikada nije upla?en na va? kazino ra?un, jedini odr?ivi korak je da kontaktirate svog dobavlja?a pla?anja i zatra?ite istragu. Imajte u vidu da ovaj proces mo?e trajati otprilike mesec dana. U takvim slu?ajevima, kazino obi?no nema mogu?nost da interveni?e dok se istraga ne zavr?i.
U me?uvremenu, toplo preporu?ujem da se uzdr?ite od daljih uplata dok se ovaj problem u potpunosti ne re?i.
Pomenuli ste uplatu sredstava putem Interaka. Zabele?ili smo slede?i referentni broj iz va?e transakcije:
H659032172025051005523025
- Mo?ete li, molim vas, potvrditi da li je ovo ta?no?
- Tako?e, da li je ovo bio va? prvi depozit u kazinu?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Petronela
Dear Doller123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I’d like to inform you that if your deposit has never been credited to your casino account, the only viable step is to contact your payment provider and request an investigation. Please note that this process can take approximately one month. In such cases, the casino typically has no ability to intervene until the investigation is complete.
In the meantime, I strongly recommend refraining from making any further deposits until this issue has been fully resolved.
You mentioned depositing funds via Interac. We’ve noted the following reference number from your transaction:
H659032172025051005523025
- Could you please confirm if this is the correct one?
- Also, was this your first deposit with the casino?
I hope we will be able to help you to resolve this issue.
Thank you in advance for your reply.
Best regards,
Petronela
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