Hey there, so on 10 may early morning i made an deposit to roobet which was successfully deducted from my account account but I waited for couple mins and hours to reflect that in my roobet account which I didn’t received till the date and i tried contacting live support in roobet where no one is replying me they not helping me with any thing i am still waiting for my money please help me out to reach to roobet costumer service so i can clear it out.

Dear Doller123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I’d like to inform you that if your deposit has never been credited to your casino account, the only viable step is to contact your payment provider and request an investigation. Please note that this process can take approximately one month. In such cases, the casino typically has no ability to intervene until the investigation is complete.

In the meantime, I strongly recommend refraining from making any further deposits until this issue has been fully resolved.

You mentioned depositing funds via Interac. We’ve noted the following reference number from your transaction:

H659032172025051005523025

• Could you please confirm if this is the correct one?
• Also, was this your first deposit with the casino?

I hope we will be able to help you to resolve this issue.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, So first of i am not gonna do investigation because the money has been deducted and has been credited in roobets bank account which is confirmed by bank. The reference number is correct as mentioned. This was not my first transfer i used to play in it before also.

I completely empathize with your frustration, Doller123. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 20 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.

Thank you in advance for your patience and understanding.

Dear Doller123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
www.kpvfaw.com