Hvala vam na odgovoru i izvinjavam se zbog ka?njenja sa odgovorom, Porzelan776153. Razumem koliko je frustriraju?e ose?ati se kao da vas kazino nije za?titio, ali ne?emo mo?i da vam pomognemo u ovoj stvari. Zahtev za samoisklju?enje, gde ste jasno naveli problem sa kockanjem, je su?tinski dokaz koji igra? mora da pru?i da bismo mogli da nastavimo sa ovakvim slu?ajem, a sa va?eg snimka ekrana vidim samo da ste obavestili kazino da niste zadovoljni dobicima. Po?to niste obavestili kazino o svom problemu sa kockanjem i va? nalog je zatvoren, ne mo?emo ovaj slu?aj tretirati kao neuspelo samoisklju?enje. Mogu samo da preporu?im kako da pravilno zatra?ite samoisklju?enje u budu?nosti ako smatrate da vam je kockanje postalo izazovno.
Kada podnosite zahtev za samoisklju?enje, jasno navedite razlog za?to ?elite da va? nalog bude deaktiviran i navedite vremenski period. Tako?e, ?Naslov" imejla treba da bude jasno ozna?en i lako prepoznatljiv, jer podr?ka kazina prima mnogo zahteva dnevno; stoga, ako je vidljivo ozna?en, imate ve?e ?anse da vam zahtev bude odobren ?to je pre mogu?e. Tako?e bih vam toplo preporu?io da uvek sa?uvate svoj zahtev za samoisklju?enje kako biste imali validan dokaz o takvoj radnji.
Primer:
Naslov imejla: Samoisklju?enje
Informacije o igra?u:
Ime:
Prezime:
Datum ro?enja:
Prijava u kazino:
Adresa e-po?te:
"Pozdrav xxx xxx,"
Pi?em vam da vas obavestim da ?elim odmah da se isklju?im iz ovog kazina i da se isklju?im od primanja bilo kakvog marketin?kog materijala vezanog za kockanje u minimalnom periodu od xxx meseci/godina (do?ivotno).
Razlog koji je prethodio mojoj odluci je xxx (zavisnost od kockanja)
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?enje tokom ovog perioda i da samoisklju?enje ne mo?e biti ukinuto pre kraja dogovorenog perioda.
Tako?e bih ?eleo da vam skrenem pa?nju na na? alat za pomo? pri samoisklju?ivanju http://www.kpvfaw.com/global-self-exclusion-initiative/assistance-tool. Ovaj alat ?e vam olak?ati blokiranje va?ih kazino naloga u vi?e kockarnica istovremeno i nije povezan ni sa jednim odre?enim kazinom. Alat za pomo? pri samoisklju?ivanju je dizajniran da pomogne pojedincima koji se mo?da suo?avaju sa problemima sa svojim kockarskim navikama tako ?to im poma?e da ograni?e pristup kockanju i smanje potencijal za dalju ?tetu.
Pre svega, ako vam kockanje vi?e ne donosi radost i postaje teret, toplo se preporu?uje da potra?ite stru?nu pomo?. Toplo preporu?ujem da se obratite centrima u va?oj zemlji koji su specijalizovani za re?avanje problema sa kockanjem. Neke od ovih centara mo?ete prona?i na slede?em linku ( http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true )
Ova ?alba ?e sada biti zatvorena. Hvala vam na razumevanju, ?ao mi je ?to vam nismo mogli vi?e pomo?i u ovoj prilici. Slobodno nas kontaktirajte ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti.
Thank you for your reply, and I apologize for the delayed response, Porzelan776153. I understand how frustrating it must be to feel like a casino has failed to protect you, but we won't be able to help you in this matter. The self-exclusion request, where you stated the gambling problem clearly, is the essential evidence that the player must provide in order for us to proceed with a case like this, and from your screenshot, I only see you informed the casino that you are dissatisfied with the winnings. Since you didn't inform the casino about your gambling problem and your account has been closed, we cannot handle this case as a failed self-exclusion. I can only recommend how to request self-exclusion properly in the future if you feel like gambling has become challenging for you.
When applying for self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable, as casino support receives many requests per day; hence, if it’s visibly marked, you stand a better chance of having your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings xxx xxx,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx (gambling addiction)
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Also, I would like to call your attention to our Self-Exclusion Assistance Tool http://www.kpvfaw.com/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true)
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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