I have been waiting since 1/4/22 for my winning and no joy please help

Dear Donna,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

All they keep saying is it’s being proceeded I was originally told 21 days I keep asking for an update but I get the same response it’s still pending

Thank you very much, Donna, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Rouge Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Is there any other places we can report this too if they are not paying peoples winning

Hi Donna,

I've just reviewed your case and am really sorry that you came across such an issue. I'll try to contact the casino to help you resolve the problem.

I'd like to invite Rouge Casino to join this conversation and take part in the investigation. Could you please share more information about the player's withdrawal request status? Why it's been pending for two months?

Regards,

Natalia

Hi surely if rouge are known for not paying out there should be other action we can take x

Dear Rouge Casino, I'd like to ask you to reply to this complaint. I will extend the timer for 7 more days.

If the casino doesn't respond in the set timeframe, I will be forced to close the complaint as "unresolved".

If rouge do not respond who else can we contact

Hi Donna,

I apologize, but since we haven’t received any response from the Rouge Casino regarding the issue and the casino is operating without an official license, so, unfortunately, no regulator can be contacted neither we can continue resolving this complaint without communicating with Rouge. We are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia