Dragi Gejmer123456,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg problema.
Molimo vas da imate razumevanja da je KYC (poznaj svog klijenta) veoma va?an i su?tinski proces, tokom kojeg kazino osigurava da je novac poslat zakonitom vlasniku. Po?to nemaju luksuz da fizi?ki vide sve igra?e i provere njihovu identifikaciju i dokumenta, ovo je jedini na?in na koji kockarnice mogu da zavr?e procedure verifikacije. Nijedan od ozbiljnih i licenciranih kazina ne shvata KYC olako i mo?e potrajati nekoliko radnih dana da se zavr?i ovaj temeljan proces.
- Mo?ete li, molim vas, da nam ka?ete koja ste dokumenta ve? dostavili i kada ste ta?no poslali poslednji?
- Da li ste dostavili svu potrebnu dokumentaciju ?to je pre mogu?e i u ispravnom formatu?
- Koja konkretna dokumenta su vam sada tra?ili?
- Da li ste u pro?losti uspe?no podigli novac? Ako jeste, kada se to dogodilo?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Natalija
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Dear Gamer123456,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
- Could you please advise which documents you have already provided and when exactly did you send the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- What specific documents have they requested from you now?
- Have you made a successful withdrawal in the past? If yes, when did this occur?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Natalia
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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