K?ra Gamer123456,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du upplevt problemet.
V?nligen f?rst? att KYC ?r en mycket viktig och n?dv?ndig process, under vilken casinot ser till att pengarna skickas till den r?ttm?tiga ?garen. Eftersom de inte har lyxen att fysiskt kunna se alla spelare och kontrollera deras identitet och dokument, ?r detta det enda s?ttet f?r spelbolag att slutf?ra verifieringsprocedurerna. Inget av de seri?sa och licensierade casinona tar KYC l?ttvindigt och det kan ta n?gra arbetsdagar att slutf?ra denna grundliga process.
- Kan du v?nligen ange vilka dokument du redan har l?mnat och exakt n?r du skickade in det senaste?
- Har du l?mnat in alla n?dv?ndiga dokument s? snart som m?jligt och i r?tt format?
- Vilka specifika dokument har de beg?rt fr?n dig nu?
- Har du gjort ett lyckat uttag tidigare? Om ja, n?r intr?ffade detta?
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Natalia
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra ?tkomst till dina konton. Om n?gon p?st?r sig vara www.kpvfaw.com-personal och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda legitima s?ttet vi kan kontakta dig p? ?r via denna officiella klagom?lsplattform eller via de e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear Gamer123456,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
- Could you please advise which documents you have already provided and when exactly did you send the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- What specific documents have they requested from you now?
- Have you made a successful withdrawal in the past? If yes, when did this occur?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Natalia
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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