Hello, I've been waiting for my payment for over 2 weeks. Unfortunately, I'm simply lied to week after week, I can't explain it any other way. By the way, I'm from Germany.

Hallo ich warte schon über 2 Wochen auf meine Auszahlung. Leider werde ich Woche für Woche einfach angelogen anders kann ich mir das nicht erkl?ren. Ich komme übrigens aus Deutschland.

Dear ribery23388,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My payouts have all been processed on March 6, but nothing has arrived to me until today: 500€ from scatterhall and 1000€ from the partner site Spinpirate

Meine Auszahlung sind schon bearbeitet alle am 6 M?rz aber es ist bis heute nix bei mir angekommen 500€ bei scatterhall und 1000€ bei der Partnersite Spinpirate

Dear ribery23388,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Scatterhall

Dear ribery23388,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Unfortunately I still haven't received any money

Ich habe leider immer noch nichts an Geld erhalten

Thank you, both sides, for the update.

Since all the payments have been resumed from yesterday, please allow a few working days for the funds to reach your account and keep me informed about any further developments. Thank you very much in advance.

Hey Casino Guru Team

As expected, I still haven't received any money. If scatterhall says all withdrawals have been processed since monday why has no one on the forum received their money? I'll wait and see tomorrow but I'm sure nothing will happen there. I ask you as a casino guru side if by the end of the week no one happens what happens to this casino definitely down or give out a warning.

Thanks very much

Hey Casino Guru Team

Wie erwartet ist noch immer nichts an Geld bei mir eingetroffen. Wenn scatterhall sagt das alle Auszahlungen seit Montag bearbeitet werden warum dann hat niemand im Forum sein Geld bekommen ? Ich werde mich morgen abwarten aber ich bin mir sicher das sich da gar nichts tun wird. Ich bitte Sie als Casino Guru Seite falls bis Ende der Woche bei niemanden was passiert dieses Casino definitiv runter zu Stufen oder eine Warnung raus zu geben.

Vielen Dank

Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since last Monday and should be reaching players in the coming days.

We received already several confirmations from players that they received their payments. Have there been any developments regarding your withdrawals, please?

No unfortunately nothing at all!

No money arrived!

Nein leider noch gar nichts!

Kein Geld angekommen!

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Unfortunately nothing arrived

Leider nichts angekommen

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.