They do not verify account, they say from 1 to 5 days and 6 days have passed.

In the chat nobody helps you

If they do not verify the account, they do not pay withdrawals either.

Seeing all the complaints about this casino, it's my fault for registering.

I think there will be few more bad casinos than this.

If the user is not helped, it is likely that no one wants to play in this casino because there is no explanation that they do not want to verify an account with all the documents sent 6 days ago

No verifican cuenta dicen de 1 a 5 días y han pasado 6 días.

En el chat nadie te ayuda

Si no verifican cuenta tampoco pagan retiros.

Viendo todas las quejas de este casino la culpa la tengo yo por haberme registrado.

Creo que casino mas malo que este habrá pocos.

Si no se ayuda al usuario es probable que no quiera jugar nadie en este casino porque no tiene explicación que no quieran verificar una cuenta con todos los documentos enviados hace 6 dias

Hello canaberto,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello: documents were sent on Monday the 20th and nothing has been verified yet.

And the chat tells me that they have a lot of work, it is incredible that they have so much work because if they do not verify or pay, I imagine that the users will go to another casino and even more so when there are hundreds of complaints in Guru

Hola : se mandaron documentos el lunes dia 20 y todavia no se ha verificado nada.

Y me dicen el chat que tienen mucho trabajo, es increible que tenagn tanto trabao porque si no verifican ni pagan, me imagino que se iran los usuarios a otro casino y mas todavia cuando en Guru hay cientos de quejas

The verification process they told me by mail and in the chat, that it took a maximum of 5 days but it is not true

El proceso de verificacion me dijeron por correo y en el chat, que tardaba maximo 5 dias pero no es verdad

Dear canaberto,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Account finally verified on Monday 27.

They paid me a withdrawal of €204 on Monday the 27th and according to the email they send, it takes 2 business days to receive money.

Today 4 days have passed and nothing at all, just like what happens to a multitude of users (see complaints).

I don't know if they will pay or we will have to wait a month or more.

Of course, playing here is losing money and also the withdrawals are well below average, according to Guru.

The answer that the casino gave to Guru is the same that he answers to everything, they have it recorded for everyone the same.

Cuenta verificada por fin el lunes 27.

Me pagaron un retiro de 204 € el lunes 27 y según correo que mandan son 2 días hábiles para recibir dinero.

Hoy han pasado ya 4 días y nada de nada, igual que le pasa a multitud de usuarios( ver quejas).

No se si pagarán o habrá que esperar un mes o más.

Desde luego que jugar aquí es perder el dinero y además los retiros están muy por debajo de la media,según Guru.

La contestación que dio el casino a Guru es la misma que le contesta a todo la tienen grabada para todo el mundo igual.

Sorry again: the gift they say they are going to give us as a token of appreciation Nothing at all.

But the truth is, I don't want it either.

Perdón de nuevo : el regalo que dicen nos van a dar como muestra de agradecimiento Nada de Nada.

Pero la verdad es que tampoco lo quiero.

Please go to Live chat they will credit you the Gift

Hello canaberto,

Glad to hear that the account got verified. The complaint will be now closed as resolved.

Please do not hesitate to contact us if you will come across any other issues in the future, we will gladly try to help you.

Best regards,

Nick

Hello canaberto,

As you have submitted a new complaint regarding your payout - can you please update the status of it?

They just don't pay and they've already been waiting for 11 days and they're all lies but the money never arrives

simplemente que no pagan y ya son ya 11 días esperando y todos son mentiras pero el dinero nunca llega

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.