Hello,

Since November 15, 2024, I have been waiting for my winnings to be paid out, but every time I contact them, they tell me it's the "relevant department."

For 13 days now, I have been writing to them every day, and nothing is happening.

Hallo

seit 15.11.2024 warte ich auf mein Gewinne zu auszahlen aber jeder Zeit wann ich den kontaktiere sagen die mir (relevant Department)

seit 13 Tage schreibe ich den jeden Tag und passiert nix

Dear Mo.hamid, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play: slots, live casino games, or did you make bets on sports only?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello

I have not withdrawn yet this is the first time

about KYC they haven't asked me yet.

I collected my winnings without a bonus.

I played slot machine (Lucky Penny ).

Thank you

Hallo

Abhebung habe ich noch nicht das ist zum ersten Mal

wegen KYC die haben mich noch nicht gefragt.

ich habe meine Gewinne ohne Bonus gesammelt.

Ich habe Spielautomat gespielt (Lucky Penny ).

vielen dank

Thank you very much, Mo.hamid, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Mo.hamid,

I have reviewed your case, and I’m sorry to hear about the difficulties you are experiencing with the withdrawal process. I will do my best to assist you by reaching out to the casino. We will see what can be done once they respond.

Dear SELECT.bet Casino,

I would like to invite you to join this conversation to help resolve the player's complaint. Could you please provide more information regarding this case? Specifically, could you clarify the current status of the player's withdrawal request and inform us when they can expect it to be processed on your end?

I look forward to your response. If you have any supporting evidence, please feel free to send it to my email at [email protected].

Kind regards,

Natalia

Hello Natalia

I received my money today, thank you for your help.

case can be considered solved or closed.

Thanks so much

Hallo Natalia

mich habe mein Geld heute schon erhalten danke für Ihre Hilfe.

fall kann als gel?st oder abgeschlossen werden sein .

vielen lieben Dank

Dear Mo.hamid,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia

www.kpvfaw.com