Dodatni komentari igra?a:
4. aprila sam ulo?io depozit u SG kazinu, osvojio sam 1000 evra i kako je mogu?e podi?i samo 500 evra dnevno, to sam i uradio, 4. aprila sam podigao 500 evra i 5. napravio jo? jedno podizanje od jo? 500!
Sve je i?lo kako treba, 9. aprila su mi platili 500 evra a pravo bi bilo da ostalih 500 uplatim 10.! Umesto toga, otkazali su moju porud?binu i morao sam da po?nem ispo?etka tako ?to sam napravio novo povla?enje koriste?i MasterCard kao ?to sam radio od po?etka. Po?to se ni?ta nije desilo, mislim da je bilo 10. ili 11., ne se?am se ta?no, poslao sam mejl sa pitanjem za novac! Odgovorili su mi na imejl i savetovali me da naru?im bankovnim transferom! Poku?ao sam da pristupim stranici kazina, ali vi?e nisam mogao, tra?io sam telefonski broj svoje ?erke da poku?am da joj pristupim, ali ni ja nisam mogao, tra?io sam mu?evljev i jo? uvek nije uspelo! Dvanaestog sam stigao na posao i zamolio koleginicu za njen broj telefona da poku?am da pristupim stranici kazina, uspeo sam da joj pristupim i nastavio da otka?em porud?binu preko MasterCard-a i izvr?im povla?enje bankovnim transferom. Razgovarao sam sa podr?kom preko njihovog telefona i pitao za novac, na ?ta su mi dali jo? izgovora, a tako?e sam pitao za?to ne mogu da pristupim stranici pomo?u mobilnog telefona! Pitao sam da li su mi blokirali IP, na ?ta je podr?ka odgovorila da nemaju informacije o tome, ali da ne mogu ni da potvrde ni da demantuju! Zbog ?ega sam postao sumnji?av da su to zaista uradili!
Od tada se ni?ta nije desilo, ?aljem mejlove i oni odgovaraju samo sa izvinjenjima i jo? izvinjenja, ne mogu da razgovaram sa podr?kom jer ne mogu da pristupim stranici kazina ni sa jednog telefona ovde kod ku?e. I ja sam u ovoj situaciji koja je na moju nesre?u ve? poznata sa ovim kazinom!!! I ja sam krajem januara, februara i marta imao sporove sa njima jer su mi dugovali 3500 evra a imali su vi?e od mesec dana da mi plate, stalno su mi otkazivali porud?bine!!! Verujem da su mi platili jer sam se ?alio na ?albe gurua!!
U svakom slu?aju... Posla?u neke od mejlova koje su mi poslali, snimke ekrana povla?enja i otkazivanja, i kako se to ?ini kada poku?am da pristupim stranici kazina sa svog mobilnog telefona i sa jednog od mobilnih telefona ovde kod ku?e.
Cenim va?u pa?nju i nadam se da ?e se ova situacija re?iti jer to ?to rade kupcima je neprihvatljivo, a ako mnogi ne znaju da se ?ale, verujem da ne?e ni platiti!
Additional comments from the player:
On April 4th I made a deposit at SG casino, I won 1000 euros and as it is only possible to withdraw 500 euros per day, that's what I did, on April 4th I made a withdrawal of 500 euros and on the 5th I made another withdrawal of another 500!
Everything was going well, on April 9th ??they paid me 500 euros and the right thing would be to pay the other 500 on the 10th! Instead, they canceled my order, and I had to start over by making a new withdrawal using MasterCard as I had been doing from the beginning. Since nothing happened, I think it was on the 10th or 11th, I don't remember exactly, I sent an email asking about the money! They replied to my email advising me to place an order by bank transfer! I tried to access the casino page but I couldn't anymore, I asked for my daughter's phone number to try to access it and I couldn't either, I asked for my husband's and it still didn't work! On the 12th I arrived at work and asked a colleague for her phone number to try to access the casino page, I managed to access it and proceeded to cancel the order via MasterCard and made the withdrawal via bank transfer. I spoke to support via their phone and asked about the money, to which they gave me more excuses and I also asked why I couldn't access the page using my cell phone! I asked if they had blocked my IP, to which support replied that they had no information about that, but that they could not confirm or deny it! Which made me more suspicious that they actually did it!
Since then nothing has happened, I send emails and they only respond with apologies and more apologies, I can't speak to support because I can't access the casino page through any phone here at home. And I'm in this situation that unfortunately for me is already known with this casino!!! At the end of January, February and March I also had disputes with them because they owed me 3500 euros and they had more than a month to pay me, they were always cancelling my orders!!! I believe they paid me because I appealed to the guru's complaints!!
Anyway... I'll send some of the emails sent by them, screenshots of withdrawals and cancellations, and how it appears when I try to access the casino page from my cell phone and from one of the cell phones here at home.
I appreciate your attention and I hope this situation is resolved because what they do to customers is unacceptable, and perhaps if many don't know how to complain, I believe they won't pay at all!
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