Hello,

I deposited 40 euros into this casino and took a 100% bonus and played. Then, while playing the game, scroll of Seth at a 1.5 bet, my balance was 54 euros. I received free spins and won 40 euros but these were not added to my balance. After exiting and reopening the game, I placed a bet of 1.5, only to find that my entire balance had disappeared. The casino claims that I cancelled the bonus but I did not do anything of the sort.. I've explained this 10 times...

Hallo,

Ich habe in diesem casino 40 euro eingezahlt und den bonus 100% genommen und gespielt. Dann w?hrend des Spiels scroll of Seth auf 1.5 einsatz war meine balance 54 euro und ich bekam freispiele und gewann 40 euro aber diese wurden nicht meiner balance hinzugefügt und dann hab ich das spiel verlassen und wieder ge?ffnet auf 1.5 gedreht dann war pl?tzlich die ganze balance weg. Das casino behauptet ich hab den bonus storniert aber ich habe nichts dergleichen getan.. hab das 10mal erkl?rt...

Dear benzj044,

Thank you very much for submitting your complaint. I'm really sorry about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please advise if you still see the bonus as active in your account or is it completely gone?

Do I understand correctly that you discussed this issue with customer support? If so, please forward any relevant communication between you and the casino regarding your problem to [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello veronica,

First they wanted to make me know that I canceled the bonus.

Ultimately the bonus was reactivated and I gambled away the money without getting a single free spin and the rtp is very bad like that...and the slots spin extremely slowly and strangely...well then, as announced, I closed my account permanently...you can close the complaint...thanks

Hallo veronica,

Zuerst wollte man mir weiss machen dass ich den bonus storniert habe.

Letztendlich hat man den bonus wieder aktiviert und ich habe das Geld verspielt ohne ein einziges freispiel zu bekommen und die rtp ist sehr schlecht iwie ..und die slots drehen extrem langsam und komisch ..naja hab dann wie angekündigt mein konto dauerhaft geschlossen ..Sie k?nnen die Beschwerde schlie?en...Danke

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.