I wrote a request for permanent blocking due to gambling addiction, I attached screenshots, in the end they did not ban me forever

in the proof section 3 screenshots with deposits and chat about the request 3 times about blocking due to addiction and suicide attempts

They didnt ban my account

I ask to return 113,000 rubles back to me

Add all photos of chat with casino and deposits

Dear player,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Did you continue through the link as the casino instructed you to?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Dominika

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