i had a sign up bonus mine u its stips to that right i get it but rhis is crazy so i won sAy 800 on primal play ive been playing real long and im about at 545 now so i went to withdrawal u have to verify your email before u can withdrawal so i said okay I looked at email it was missing a letter so i hit live chat I said how can I change my email so I can withdraw my money that I I've earned she said in order to do that we will have to take your money from you and it will be zero for you to change your email and I said so you will have to take my money just to change my email so I can withdraw the money yeah I mean completely all of it now I'm asking myself this I don't understand if a person give you a bonus and they get way more money than the bonus and I literally been playing for hours and you tell me that I can't withdraw because my email is missing a letter and we can't change that unless we empty out your account and put it back to zero do that make any sense no world please hit me and let me know who's wrong because I'm still trying to figure it out so please let me know PS as soon as I got off the chat or before I got off the chat cuz we kind of have words I said now you're going to make me lose my money soon as I went back to play lost the whole 600 didn't get no nothing I got bonuses spent didn't even make no money like this s*** is crazy all is this she legit can I take them to court for that please will let me know I need to know

Dear michaelcutrer6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, I have checked the general bonus terms and conditions, and this is what I found (here):

"Unless otherwise stated, the max cash-out for all no-deposit bonuses can’t surpass 1 times the sum value of the bonus redeemed. All free chips valued at or below $100 will have a cash-out limitation of no longer than, nor less than, $100.

Welcome courtesy bonuses have a maximum withdrawal amount of $100.00 for all NEW players."

Therefore, I have adjusted the disputed amount of this complaint from $500 to $100 as that would be the maximum cashout.

Secondly, please understand that by entering wrong email address you created a suspicion that you are trying to register multiple accounts and redeem free bonuses. I'm not accusing you of this, I'm just trying to explain why you should check carefully all your personal details before starting playing.

To conclude, since you haven't played with real money, redeemed a free registration bonus but submitted incorrect personal details, and lost all your winnings, we won't be able to help you this time. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I?could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear michaelcutrer6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.