Hello. In the terms  and conditions, which I read twice, it says that you cannot widthdraw more than 2 times the chip value. ( it was 300$ so it should be 600$, right?) I contacted the support and they said that my country is restricted, and it is not. Also i cannot verify my e-mail because even though the mail is correct, I don’t get the confirmation mail. Also contacted support and after a short discussion told me that ‘i’m verified’, then I checked and I am not. What is happenning with this casino ? Thank you very much!

Dear Dragos,

Thanks for submitting your complaint and I’m sorry for your troubles. Could you please answer a few questions so that I can fully understand what the issue is? Did you claim any bonuses at this casino? If yes, could you please specify which bonus it was? Also, could you please forward any relevant communication between you and the casino to [email protected]? Thank you so much for your reply.

Best regards,

Satrio

Dear Dragos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.