NaslovnaPritu?beSimsinos Casino - Dobici igra?a konfiskovani zbog navodne zloupotrebe bonusa.
Simsinos Casino - Dobici igra?a konfiskovani zbog navodne zloupotrebe bonusa.
Automatski prevedeno:
Crni bodovi: 67
Iznos:
1.029 €
Simsinos Casino
Index sigurnosti:Nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
4.5
Simsinos Casino ima Indeks sigurnosti od 4,5, ?to zna?i da neki faktori pokazuju da ima nizak nivo sigurnosti. Istra? Indeks sigurnosti ovog kazina
Poslato:
01/03/2024
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Nije re?eno : 19/04/2024
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Na?a presuda
Bez polise reakcije
NIJE RE?ENO
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pre 1 godinu
Prevod
The player from Germany had used a no-wagering requirement bonus at Simsino Casino and had won. After the player requested a withdrawal, the casino accused them of bonus abuse and cancelled the withdrawal. The player insisted that no prohibited games had been played. After we collected the necessary information, we reached out to Simsino Casino for their side of the story. Despite multiple attempts, the casino did not respond. Given the lack of cooperation from the casino, we marked the complaint as 'unresolved', which could negatively affect the casino's rating. We advised the player to contact the Kahnawake Gaming Authority for further assistance.
Igra? iz Nema?ke je koristio bonus bez kla?enja u Simsino kazinu i pobedio. Nakon ?to je igra? zatra?io povla?enje, kazino ih je optu?io za zloupotrebu bonusa i otkazao povla?enje. Igra? je insistirao da se nije igrala zabranjena utakmica. Nakon ?to smo prikupili potrebne informacije, obratili smo se Simsino kazinu za njihovu stranu pri?e. Uprkos vi?estrukim poku?ajima, kazino nije reagovao. S obzirom na nedostatak saradnje sa kazinom, ?albu smo ozna?ili kao ?nere?enu“, ?to bi moglo negativno da uti?e na rejting kazina. Savetovali smo igra?a da kontaktira Kahnavake Gaming Authoriti za dalju pomo?.
Koristio sam bonus dobrodo?lice bez kla?enja u Simsinu i pobedio sam u igri ?Coins" (Hacksav Gaming).
Nakon ?to sam podneo zahtev za povla?enje, dobio sam e-po?tu od kazina u kojoj me optu?uje za zloupotrebu bonusa.
Pogledajte ovde:
Me?utim, nisam igrao nijednu zabranjenu igru, po?to sam prethodno proverio uslove bonusa i nisam po?inio nikakvu ?zloupotrebu bonusa", za ?ta me optu?uje kazino.
U svakom slu?aju, kazino je na?alost poni?tio moj zahtev za povla?enje, ?to smatram veoma nepravednim.
Hvala unapred za pomo?,
Srda?an pozdrav,
Ruben
(Player from Germany)
Hello,
I used the no wagering requirement welcome bonus at Simsino and won on the game "Coins" (Hacksaw Gaming).
After I made a withdrawal request, I received an email from the casino accusing me of bonus abuse.
See here:
However, I didn't play any prohibited games, as I had checked the bonus conditions beforehand, and I haven't committed any "bonus abuse", as the casino has accused me of.
In any case, the casino has unfortunately canceled my withdrawal request, which I find very unfair.
Thank you in advance for your help,
Best regards,
Ruben
(Spieler aus Deutschland)
Hallo,
Ich habe bei Simsino den Willkommensbonus ohne Umsatzbedingungen benutzt und mit dem Spiel "Coins" (Hacksaw Gaming) gewonnen.
Nachdem ich den Auszahlungsantrag gestellt habe, bekam ich eine Email vom Casino, dass ich Bonusmissbrauch begangen habe.
Siehe hier:
Ich habe aber kein verbotetens Spiel gespielt, da ich die Bonusbedingungen vorher überprüft habe und habe kein "Bonusmissbrauch", wie das Casino es mir vorwirft begangen habe.
Auf jeden Fall hat das Casino leider meinen Auszahlungsantrag storniert, was ich sehr unfair finde.
?ao mi je ?to ?ujem za problem na koji ste nai?li dok ste koristili bonus dobrodo?lice bez kla?enja u Simsinu. Da biste vam dodatno pomogli, mo?ete li nam dati dodatne informacije u vezi sa slede?im ta?kama:
Mo?ete li da navedete ta?ne odredbe i uslove povezane sa bonusom dobrodo?lice koji ste iskoristili, posebno u vezi sa igrama koje ispunjavaju uslove i eventualnim ograni?enjima?
Da li imate bilo kakvu dokumentaciju ili snimke ekrana uslova i odredbi bonusa koje ste pregledali pre nego ?to ste igrali "Coins" od Hacksav Gaming-a?
Da li ste ranije imali sli?ne probleme ili nesporazume sa bonusima ili isplatama u Simsinu, ili je ovo izolovan incident?
Va?a saradnja u pru?anju ovih detalja ?e nam pomo?i da istra?imo i radimo na re?enju.
?tavi?e, ako imate bilo kakvu relevantnu komunikaciju ili dokumentaciju u vezi sa ovim pitanjem, slobodno je prosledite[email protected] . Ovo ?e nam omogu?iti da steknemo sveobuhvatno razumevanje situacije.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Petronela
Dear Rubeng93,
Thank you very much for submitting your complaint.
I'm sorry to hear about the issue you encountered while using the no-wagering requirement welcome bonus at Simsino. To assist you further, could you please provide additional information regarding the following points:
Can you specify the exact terms and conditions associated with the welcome bonus you utilized, particularly regarding eligible games and any potential restrictions?
Do you have any documentation or screenshots of the bonus terms and conditions that you reviewed prior to playing "Coins" by Hacksaw Gaming?
Have you previously experienced any similar issues or misunderstandings with bonuses or withdrawals at Simsino, or is this an isolated incident?
Your cooperation in providing these details will help us investigate and work towards a resolution.
Furthermore, if you have any relevant communication or documentation related to this matter, please feel free to forward it to [email protected]. This will enable us to gain a comprehensive understanding of the situation.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Upravo sam se registrovao na Simsino-u i prvi put igrao u ovom kazinu, tako da je ovo izolovan slu?aj.
?to se ti?e pravila: Maksimalna opklada sa bonus novcem je 4 evra i igra Coins nije bila na listi ?ograni?enih igara sa bonus novcem". Pridr?avao sam se ovih pravila i posla?u vam dokumente i snimke ekrana e-po?tom.
Srda?an pozdrav
Ruben
Hello Petronela,
I just registered with Simsino and played in this casino for the first time, so this is an isolated case.
Regarding the rules: Maximum bet with bonus money is 4 euros and the game Coins was not on the list of "restricted games with bonus money". I have adhered to these rules and will send you the documents and screenshots by email.
Kind regards
Reuben
Hallo Petronela,
ich habe mich neu bei Simsino angemeldet und das erste mal in diesem Casino gespielt, ist also in diesem Fall ein Einzelfall.
Bezüglich den Regeln: Maximaler Einsatz mit Bonusgeld ist 4 Euro und das Spiel Coins stand auch nicht auf der Liste der "eingeschr?nkten Spiele mit Bonusgeld". An diese Regeln habe ich mich gehalten und ich schicke Ihnen per Mail die Unterlagen bzw. Screenshots.
Puno vam hvala, Rubeng93, ?to ste dali sve potrebne informacije. Sada ?u preneti va?u ?albu kolegi Petru ( [email protected] ) koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Rubeng93, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Pregledao sam va? slu?aj i razumem situaciju. Dozvolite mi da se obratim kazinu i ulo?im sve napore da vam pomognem. ?eleo bih da pozovem Simsino Casino da se pridru?i razgovoru i doprinese re?avanju ove ?albe.
Hi Rubeng93,
I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Simsino Casino to join the conversation and contribute to the resolution of this complaint.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi?e puta sam poku?avao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne mo?e mnogo posti?i bez saradnje sa njegove strane. Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama mo?e pomo?i da se promeni pristup kazina. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te. U me?uvremenu, preporu?ujem vam da kontaktirate Kahnavake Gaming Authoriti (http://www.kpvfaw.com/licensing-authorities/kahnavake-license) i da im podnesete ?albu. Uprava za igre na sre?u ima vi?e opcija i alata za pomo? igra?ima. Obavestite me da li vam treba pomo? oko podno?enja ?albe ili kako su oni odgovorili ako to mo?ete u?initi sami ( [email protected] ). ?ao mi je ?to ovom prilikom nisam mogao biti od ve?e pomo?i.
Srda?an pozdrav,
Petar
Hi Rubeng93,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Authority (http://www.kpvfaw.com/licensing-authorities/kahnawake-license) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
