I was only playing cash on this casino site, but when I tried to make a withdrawal, the withdrawal processing item was deleted.

They explained that they are investigating, but I don't know what the investigation is about. This issue has been going on for about a month now.

Could you please help me withdraw the money?

こちらのカジノサイトで現(xiàn)金のみで遊戯をしていたのですが、出金を行おうとしたところ、出金処理の項目を消されています。

彼らの説明によると調(diào)査を行なっているとのことですが、その調(diào)査內(nèi)容もわかりません。この問題はこれまでに1ヶ月ほど経過しております。

出金まで協(xié)力していただけないでしょうか?

Dear pepe5go,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sirwin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share supporting evidence of the missing balance, such as an acknowledgement from the casino regarding the issue?
• Could you please explain whether you have access to your bonus history?
• Did the casino accuse you of breaking any rules?
• Could you please share with me your communication with the casino regarding the issue as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sent to email

As for whether or not any violations of the rules have been reported, it is unclear as they are still under investigation.

メールに送信しました

ルール違反の指摘を受けたかについてですが、それらが調(diào)査中の一點張りで不明です

Thanks for your reply.

Did you pass account verification? Did the casino request that you submit any documents required to verify your identity in the past?

Could you please explain which games you played to accumulate the winnings in the casino?

Looking forward to your reply.